BB Casamatta

This hotel was terrible, do yourself a favor and do not book it. The facade and entrance are dirty and pretty scary, you arrive and the building looks unstable and dilapidated, full of construction waste (see pictures). The first thing the manager told us was to remove our Rolex watch “because you may get mugged”. The hotel was under construction and did not tell us. We have asthmatic children and the dust and scary building made it absolutely imposible to stay. The owner did not refund us 1600 USD we paid for 3 nights so we lost the money completely. We left within 30 minutes of arrival. They told me the construction was not in his control - I get that but communicating it to the client WAS. The answer to our pleas was “ I’m sorry you don’t like the solution”. This was a horrendous experience. I might also add that I gave this feedback via text to the Manager and he was defensive and angry - he said his reviews on Booking were very good and I was wrong. As a customer I have a right to say it is not acceptable that the Hotel did not tell us there is major construction when we are asthmatic and that the hotel is surrounded by construction and claustrophobic. Instead of listening to our pleas, the Manager was angry at the feedback I provided. We left because our 2 children are asthmatic and the air quality was terrible. There was mold on the air conditioner. It is also terrible for claustrophobics - a huge bank like door is closed, there is no fire exit, no safety whatsoever. The view out the window is a brick wall. The shared room with my children has a very short ceiling my 5’10 husband could not even stand up!! A horrible experience and of course, at 550 dollars per day, quite painful. If it was cheap maybe it would be acceptable but at 1600 USD for 3 days for 2 rooms I consider it outrageous. We fled to a beautiful hotel with sea views (at half the price!!!) and no claustrophobia and were glad to leave the dirty surroundings of BB Casamatta. Whatever they say in reply, this review is accurate and as a guest I have the right to say how awful this experience was for me and my family. By the way my Mom is 74 and she had major trouble climbing the 4 flights of stairs, it is definitely not 2!!!

we had a really great experience at this charming B&B. everything was absolutely spotless, the decoration is beautiful and cool but not intrusive, the breakfast was delicious (the cakes are to die for!), and the interior is very comfortable. the location is great, it’s at the very busy Via Duomo, at walking distance from virtually anywhere you’d want to be. and despite the bustling city outside, the room is surprisingly super quiet. what really stands out is the service. we came for an off season stay, and the staff went lengths out of their way to make our experience the most enjoyable. Naples is not the easiest city to navigate, and the staff made sure we had recommendations for the best spots to eat, the best ways to reach the places we wanted to see, what not to miss, the tourist traps to avoid… they really made us feel welcome.

Inconspicuous outside, hidden gem on the inside. This is a lovely, modern and well, thought out B&B. The host was lovely and the breakfast simple, good quality and plentiful. Comfy bed and right in the historic centre of the city. It was surprisingly quiet considering the hustle and bustle of the area. I would stay there again.

Very well located in the center of the city. Close to bars, restaurants and the tube for those who want to explore more. We stayed for 36hours and it was just perfect to get around, eat and go out. The woman handling breakfast (don’t know if she was the owner?) had such a great, positive energy that I thought I d mention it here! Haha The place was very clean and beds were comfortable. Totally recommend:)

We had a great stay in BB Casamatta. The location was excellent and our room was very clean and comfortable. Our host Ida was extremely helpful giving us recommendations for restaurants. Elena looked after the rooms and prepared breakfast and she was so lovely, always checking that we were ok. The only downside is the entrance which is not very attractive and also the many stairs you have to climb. Once inside the property is lovely.

Beautifully decorated rooms and ours had a balcony. Convenient location for restaurants and to get a taxi to the airport. Helpful host who arranged a very early breakfast for us on our date of departure and also booked a taxi at a good rate for us which was very much appreciated.

Lucy goes above and beyond to help. We had an early flight and she arranged a taxi and packed an early breakfast for us. Thanks again Lucy!

Very sweet bnb in the middle of Naples. Not ideal for elderly or disabled because of the stairs and moving luggage up and down. Our host was very kind and did his best to prepare us before our arrival in our rental car (not recommended to drive to Naples interior).

A wonderful quiet haven to stay in a very busy city. Very clean and tidy and the service is great nothing is to much trouble. Breakfast on the terrace starts the the day perfectly and when you return your room and shower is cleaned to a very high standard. Five stars are well deserved.