Ernesto
1 tháng hai, 2024
On December 4, 2023, we made a reservation with your hotel for January 19, 2024 to January 27, 2024, after a search through *******. When we arrived early on Saturday, January 20, 2024, and arrived at the hotel, we found a totally different hotel than the one we had booked. I proceeded to tell the Front Desk that I didn't like it and that I wouldn't stay there. To whatever it was, he replied that he couldn't do anything because we had a reservation already made and he had to proceed with it. I told him to let me see the room and he told me that I had to pay first. Since we had communication problems, since he did not speak Spanish and I did not speak English, we got a translator to help us. He explained my concern and disappointment, so they agreed to cancel my reservation and charge me for just one night, since it was 3 am and we were extremely tired. They charged me $73.52, which I paid cash. The Front Desk gave me the room key without even explaining where it was. When we entered the room we did not find the following:
1. The front door did not open.
2. The bedspread on the bed, besides being old, had tears from burns.
3. There were cockroaches running in the bathroom.
4. There was no toilet paper.
5. The pillows were torn with the filling outside.
6. Broken and dirty curtains.
7. The bed sheets looked dirty and stained.
Dịch