Palazzo BelVedere

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Palazzo BelVedere

Viale Fedele Fedeli, 10, Montecatini Terme, Tuscany, 51016, ItalyXem thông tin khách sạn
Palazzo BelVedere
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4.2/5
Rất Tốt
66 đánh giá
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Vị trí4.2
Trang thiết bị4.2
Dịch vụ4.2
Vệ sinh4.2
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Tất cả đánh giá(66)
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Đánh giá tiêu cực(5)
Donatella
Phòng đôi Comfort
Lưu trú vào thg 3, 2023
Vợ chồng
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 25 thg 4, 2023
ottimo soggiorno
Dịch
jtmcg_raw
Lưu trú vào thg 10, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 21 thg 11, 2024
We had a wonderful stay at Palazzo BelVedere. We were well taken care of from the moment we arrived by Oksana and that continued throughout our stay. The hotel itself is beautiful and I really enjoyed the aesthetic touches throughout that combined mid-century modern, art-deco, nouveaux, and a nod to the hotel's ecological conscience and focus on wellbeing. Our room was very nice, clean, and comfortable and provided great views over the foliage and up to Montecatini Alto. Housekeeping was great in the room and the Spa was also very well looked after. We were really able to relax and unwind after hard days of sightseeing :-) We ate incredibly well too. Breakfast was really nice and snacks are provided during the day, but Aperitivi and Dinner is something you don't want to miss! It is generous, thoughtful, and well executed. We ate 3 of our 4 meals in Tuscany here and honestly wish we had the 4th here too. Mahmoud and the rest of the staff in the restaurant and bar are excellent and we'll hopefully greet the entire team as friends on our next stay!
Dịch
Phản Hồi Từ Khách Sạn: You have no idea how happy your email has made us. We truly appreciate your kind words, but most importantly, we are extremely happy to hear you enjoyed your stay to the fullest. As you were able to see while you were here, our goal is to have our guests leave Palazzo BelVedere feeling relaxed and pampered. We look forward to welcoming you again! Staff, Palazzo BelVedere
sarroun
Lưu trú vào thg 10, 2024
Một mình
5.0/5
Nổi Bật
Đăng tải vào 5 thg 11, 2024
It is a unique establishment in the snese that it is a 5 star hotel in terms of facilities and amenities but a boutique hotel in terms of the way staff interact with the guests. I had the best 3 day retreat I could ever ask for. Silvia and Giulia from the spa were amazing and I can even already call them friends. Mahmoud at the restaurant and all the staff there were wonderful not to mention the tasty and diverse food options made by the experienced chef. Yoga with Anu and the group yoga class with live music on Sunday were just perfect. The room and hotel facilities are spectacular with great attention to detail. The location is also great, next to the funiculare to go to Montecatini Alto and 10 mns walk from down town and the nearby park. Will definitely be back.
Dịch
Phản Hồi Từ Khách Sạn: Dear Sarroun, Thank you for the kind review you gave us! We are really pleased that it has perfectly aligned with the philosophy of Palazzo BelVedere! 360 degree well-being is our mission, from the moment of arrival, to the rooms, to our NO MORE Bistrot . We are pleased that you had the opportunity to be pampered at our Home SPA and that you had such a satisfying experience. We also thank you for underlining the quality of the service provided by our staff, whose work represents one of the main strengths of Palazzo BelVedere. We await you with open arms as soon as possible! Best regards, Staff Palazzo BelVedere
Nemanja L
Lưu trú vào thg 10, 2024
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 1 thg 11, 2024
We’re so glad we switched our booking to Palazzo Belvedere! The front desk staff went above and beyond to find us a room last-minute, and their helpfulness set a great tone for the stay. The rooms were very clean, comfortable, and well-appointed, although some noise from the bathrooms was noticeable—nothing that disrupted our experience. While the dining service didn’t quite have that polished 5-star touch, it was still good, and the overall service from the staff was attentive and welcoming. We’d happily return to Palazzo Belvedere for the excellent value, comfort, and genuine hospitality. Lastly the SPA / Pool area was very well maintained and very relaxing
Dịch
Phản Hồi Từ Khách Sạn: Dear Nemanja, you have no idea how happy your positive review has made us. We truly appreciate your kind words, but most importantly, we are extremely happy to hear you enjoyed your stay to the fullest. As you were able to see while you were here, our goal is to have our guests leave Palazzo BelVedere feeling relaxed and able to implement new life changes to help better their wellbeing. We hope that it is the case with you! Having said that, we truly appreciate your feedback as we can always continue to grow and better ourselves to provide outstanding service. Looking forward to welcoming you again! Best Regards, Staff Palazzo BelVedere.
Tài Khoản Khách
Lưu trú vào thg 9, 2024
Vợ chồng
2.0/5
Đăng tải vào 9 thg 10, 2024
We booked a junior suite and were upgraded, which was wonderful. On reaching the room, a manager was just leaving and said she was checking it was ready for us. However, we found a dirty towel beside the bath, dust and hair from the previous guests, dirty spoons and a general lack of cleanliness. The room was re-cleaned and we got on with our stay. Evening dinner in the soulless restaurant wasn’t great - over-salted and tough (not al dente!) pasta. The following day we asked for an iron and ironing board, which was denied on ‘security grounds’. When challenged, we were told that housekeeping will iron for us, but the prices were crazy. We also tried to turn the room heating on (it was 7 degrees outside) and were told this was not possible as the municipality would not allow it. Instead they sent us a mobile heater that didn’t work. Breakfasts were ok, although I was put off by the service staff using bare hands to arrange food at the buffet table. The staff were generally friendly but it didn’t make up for the lack of attention to detail, direction or quality. I booked through a third party for just over half the price that the hotel offered - I am glad I shopped around. This is not a five star hotel even though advertise as such and they charge for five star quality. We were massively unimpressed.
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2024
Vợ chồng
3.0/5
Đăng tải vào 7 thg 8, 2024
Beautiful hotel with stylish decor. An easy walk to the town. Fabulous breakfast included in the room rate. The bedrooms are decorated in a lovely scandi style. Staff were really help and polite. Only a few niggles! The breakfast is left open with no lids on things like eggs and pastries so there are lots of flies. The hotel need to invest in fly fans that spin by the breakfast food if they don’t wish to cover it. The spa only has 6 sun loungers outside by the pool and we never managed to get one during our stay. We chose to then sit inside but because they leave the windows open and that makes the air humid you start to be bitten by mosquitos. A bit disappointing as we chose the hotel for the spa element then we couldn’t really spend any time there. The hotel should invest in more sun loungers and place them in the garden area with parasols as then guests who cannot get a lounger by the pool can sit in the garden.
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2024
Khác
3.0/5
Đăng tải vào 21 thg 7, 2024
No dinner available on the first night due to a private booking of only 20. I was told I should have booked No breakfast available in the breakfast room due to a large Jewish event , we were ushered to small seating area with limited choice No bar - was told if we wanted a drink they would make it and bring it to us Staff crashed into room one afternoon then left A soulless depressing hotel with no atmosphere Nowhere near a 5 star and couldn’t wait to leave
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2024
Gia đình
3.0/5
Đăng tải vào 13 thg 7, 2024
I was quite surprised (to the negative) by this hotel. Based on the website, the listing on Mr & Mrs Smith, and the nature of it being a 5 star hotel, I expected a little bit more. It was overall quite random, and in a very random location. Perhaps we didn’t use it correctly given it’s a wellness resort of sorts but I found it all very bland and underwhelming. We arrived on a Thursday through Sunday and felt no vibe or atmosphere in the restaurant, gardens, wet area and it all felt a bit desolate in all honesty. The lobby is almost non existent, a sparse area not used particularly well and the reception area a lonely desk and a seat off to the side and not a very welcoming space. Again, perhaps we were hoping for a different vibe but perhaps not to be expected at a wellness resort. We found the pool and spa area a bit outdated and the outdoor pool area was very sheltered and no where to lay in the sun. We’d booked a studio suite on the 4th floor which was spacious and nice but lacked any character/warmth and was quite dark with small windows. We had a lovely dinner meal from the restaurant that we ate in our rooms due to having our baby with us. I ordered the ravioli and there were only 6 ravioli in the plate which I was a little bemused by although it was tasty! Very tiny portions. Alas, the staff were lovely and very helpful and accommodating, unfortunately the hotel overall was disappointing and sadly we won’t be coming back.
Dịch
Happiness23985993486
Lưu trú vào thg 2, 2024
Người đi công tác
3.0/5
Đăng tải vào 1 thg 3, 2024
The hotel is very nice, especially the communal areas. But service is terribly inconsistent: one day my dirty coffee cup was not removed, another day coffee pods not replaced, water not replaced, towels from the bathroom missing… Such a shame. Staff were polite, even though not particularly willing to go the extra mile.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your review! We take your feedback seriously and will address this internally; we hope that on your next visit you will have the opportunity to re-consider your opinion and see how truly focused on everyone’s well-being we are! Kind regards, Vittorio S&M Manager
Tài Khoản Khách
Lưu trú vào thg 12, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 12 thg 1, 2024
We had a wonderful Christmas at the BelVedere. Many thanks to the excellent reception staff and particularly to Angelo and his team in the restuarant. Their friendly professional service enhancd our stay and made the hotel with its lovely rooms, facilities and food even better.
Dịch
Tài Khoản Khách
Lưu trú vào thg 3, 2023
Một mình
4.0/5
Rất Tốt
Đăng tải vào 10 thg 4, 2023
the hotel was recently renovated and everything is new in the commons and in the rooms. Had 308 for quite a bargain under 100€. the included breakfast buffet is just amazing, with everything you might want but most importantly, local products. the staff is very friendly. the parking is free in front of the hotel. You can charge your car in the hotel parking for a fee. Try the restaurant, the chef cooks very well. Just 200 meters away you can visit the tettucio termes, and also take the funicular
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your positive feedback regarding your stay at Palazzo BelVedere in Montecatini Terme. We're glad to hear you found our recent renovations pleasing, and that room 308 offered great value for your stay. We're delighted that you enjoyed our breakfast buffet, especially our selection of local products. We believe in providing a wide array of options for our guests, and it's wonderful to know you appreciated this. Your kind words about our friendly staff mean a lot to us. Our team’s goal is to create a warm and welcoming environment, and it's heartening to hear their efforts were recognized. We're pleased that our free parking and the available charging station for electric cars added convenience to your stay. We understand the importance of these amenities to our guests and are always looking for ways to enhance our offerings. In fact, since you last visited, we have added a large variety of wellness activities such as yoga, Pilates, forest bathing, water meditation and more. Thank you for recommending our restaurant, and specifically highlighting our chef's culinary skills. We're happy you enjoyed the dining experience. We are indeed located within a short walking distance of several attractions, like Terme Tettuccio and the funicular, and we're glad you found our location advantageous for your visit. Once again, thank you for sharing your experience. We hope to have the opportunity to welcome you back in the near future. Best regards, Diane
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
3.0/5
Đăng tải vào 29 thg 8, 2023
Nice enough hotel but very confusing decor, hard mattresses and not much thought has been given to the functionality of the rooms; some of them have weird features like massive jacuzzis in the room but only a regular-sized bed with a very average mattress and pillows that leave you in discomfort. Also the food is ok but basic and all the dishes we tried were way too salty. It has a lot of potential to be something much better but it feels like Management have no clear vision of what they want this hotel to be whatsoever. Having said that the staff were lovely, amazing, hard-working people, we would honestly give them a job at a 5-star hotel in Dubai any day. Mahmoud from Egypt was exceptional in every way and so was the Albanian gentleman who was doing the shifts alongside him. Also a big thank you to the staff in the breakfast room.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your review! Our hotel has been newly renovated, with a particular focus on creating a perfect harmony between the Liberty and the Modern design, respecting the original architecture of the structure and its location. Each room has a pillow menu available and automation technology system for your total comfort. Our staff thanks you for the warm review you wrote! Kind regards, Vittorio S&M Manager
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 11 thg 8, 2023
I stayed in Palazzo BelVedere with my daughter for three nights at the beginning of August. The hotel and its premises are great, members of staff are friendly and keen to help and advise. At the reception we were welcomed by Simone and he was really nice and offered us some cold complementary drinks while we were checking in. The room was a generous size with a fabulous view over the mountains. Everything in the room looked new, sleek and modern. I particularly liked the French doors in the bathroom and a double shower which was very handy in the hot weather. It was great to have sound-proofed windows and an air conditioner in the room. Our breakfast was included and it was a nice beginning of the day with a wide range of local produce and fresh drinks. The staff in the restaurant was very approachable and helpful, especially Nicolette. Nothing was a problem for the staff and all our queries and needs were seen to immediately and with a smile by Diane. Thank you for making our stay so pleasant!
Dịch
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 5 thg 8, 2023
Visiting Palazzo Belvedere was just what we needed at the end of our Tuscan vacation. We arrived Saturday afternoon and went straight to the pool/spa area. We were welcomed by an incredibly service-minded staff at the front desk. The atmosphere was perfect and the food, rooms and spa-area was the best experience. Being at a pool/spa area with children and still few as if there was room for them was absolutely perfect. We had our absolutely best massages ever - Roberta worked her magic - and we slept incredible in the large and comfortable beds. The food was amazing, the breakfast had many choices and healthy choices and so many different and exciting tastes. The area was nice and we went for a run in a nearby park with beautiful architecture and nature combined in the middle of a city-feel. The staff, the atmosphere, and the food - we will definitely return to this wonderful hotel.
Dịch
Tài Khoản Khách
Lưu trú vào thg 3, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 23 thg 4, 2023
From the moment I arrived, I was greeted by the warmest and most welcoming staff I've ever encountered. Their hospitality and pleasant demeanour set the tone for a delightful stay. I was so impressed by the exceptional service I received throughout my time there - every staff member went above and beyond to ensure my comfort and enjoyment. The food at the resort was simply impeccable. The chefs used only the freshest and highest quality local ingredients, which made for an unforgettable culinary experience. Each dish was carefully crafted and bursting with flavour - it was clear that the chefs put a lot of thought and care into their creations. It was truly a treat for the senses! The decor of the resort was absolutely stunning. The unique and earthly/elemental theme created a calming yet inspiring atmosphere. The amenities at the resort were all-encompassing. The spa was luxurious and private, the gym was well-equipped, the yoga room was filled with natural light and was so spacious and the botanical gardens were beautiful and immersive. I loved it so much that this is where we will be hosting/accommodating our guests for our wedding in Italy, in the Fall of 2023! I would faithfully recommend Palazzo Belvedere to everyone and anyone! Whether you are coming alone, for business, for pleasure, with family, or as a couple!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for sharing your wonderful experience at Palazzo Belvedere. We are absolutely delighted to hear such glowing feedback! We're pleased to know that our warm and welcoming staff made a lasting impression on you. Their hospitality is indeed one of our key strengths and your kind words are a testament to their dedication and professionalism. We're thrilled that you enjoyed the quality and variety of our organic food offerings. Our chefs indeed strive to use only the freshest local ingredients to provide an unforgettable culinary experience. Your comments are an affirmation of their hard work and creativity. The earthly/elemental theme of our décor is intended to create a calming and inspiring atmosphere, so it's great to hear you appreciated it. We put a lot of thought into the aesthetics of our resort and are glad it contributed to your overall experience. It's wonderful to hear that you found our amenities, including the luxurious SPA, well-equipped gym, spacious yoga room named PORTICATO BIANCO, and immersive botanical gardens, to your liking. Your decision to host your wedding guests at Palazzo BelVedere in the Fall 2023 is a true compliment! We are excited and honored to be a part of your special day and assure you that we will do everything in our power to make it unforgettable. Thank you for your high recommendation and your beautiful words. We look forward to welcoming you and your wedding guests back later this year! Best regards, Diane