Residence Inn Moncton

It’s great, I like the service and food as well, the location in downtown which is great, I will be back to stay there again . Thanks. Guys for everything

It was our 3rd stay in this hotel. Last 2 times we liked it but this time was a big disappointment. Their hot tub wasn't working at all, the water was dirty and stinky. When I complained about it I was told that the hot tub was the same for many years. I stayed in the hotel last year and I remember how it was. I also asked few guests who were in the pool and they all confirmed the hot tub is definitely broken and disgusting. I was literally lied to my face by the manager. They should have closed the hot tub and apologize for the inconvenience, I would totally understand. But keep it opened and lie, this is so unprofessional! This was definitely our last stay there!

This review is a bit scattered. The rooms are some of the nicest rooms I've stayed in. The breakfast is far more superior than your typical yogurt, cereal and juice complimentary breakfasts. We had one staff member who was fantastic, who went above and beyond and one who did his job well but didn't try to do more than the requirement. The pool was decent however there weren't any towels available and the hottub looked green and scummy. My main issue was I called the day before to inquire about a pack n play. I was told they were subject to availability but he believed we would get one and if we showed up right at check in that it was even more possible. We checked in at 250 and was told the pack n play was in the room. I went up, no pack n play. Asked again upon leaving for some Moncton activities and was told if it wasn't there then housekeeping was on their way with it, we were definitely on the list for one. Returned around 6pm and no pack n play, was then told they were all gone. Uncertain how it was on the way to the room and then never made it. The exceptional employee upgraded us to a room that had enough space for us to put the pull-out couch mattress onto the floor so our 1 year old had somewhere to sleep. Despite the pack n play issue, we will definitely stay here again but will be sure to bring something for our daughter.

The overall stay was ok. We have stayed at this property 4-5 other times. There were disruptive groups in the hotel that didn’t seem to be stopped. One large group took over the pool area with a boom box and taking the emergency PFDs and using them in the pool. Small toy projectiles were being used in common areas. Dangerous disruptive behaviour.

charge $16 for parking plus tax should be $18.50, but took $20 off my credit card. Not a lot of monies, its the principle.

I was very pleasantly surprised with this hotel I didn’t think it would be as nice as it was for Moncton. The pool and hot tub were nice and clean the hot tub wasn’t to hot the jets lacked as they had no pressure at all but it was nice to just soak in. The room we got was nice and big had a kitchen which I didn’t except the beds were comfy overall a really great hotel. I also had called ahead of time and asked for early check in and the staff was able to accommodate that which I thought was above and beyond because every other place I have stayed at and asked they just say no. So thank you very much we had a great stay!

Check in was fast. You do have to pay for parking but not too bad but that would of been nice to know I didn't see it in description when I booked the hotel. People very friendly rooms very big and clean. Breakfast was better than expected. We tried our the pool it was warm and clean hot tub was hot but jets didn't seem to be working but other wise a great stay we would come back. Location near everything dinner and lunch options and Tim's down the street as well

Stayed 2 nights, great property, clean, modern and quite. The frot desk staff were friendly and helpful. Waffles were a hit at breakfast, the food was fresh and tended to continuously. Would definitely stay here again thanks for a good stay!

Really nice staffs, clean, and on Main street and walkable distances to alot of restaurants and Pubs.