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Người Dùng Ẩn Danh
Biệt thự giường King Size hướng hồ bơi vườn
Lưu trú vào thg 10, 2022
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 10, 2022
Great stay at FS Mauritius. Restaurant choices are aplenty, really nice beach and service is great. Would stay here during our next trip to Mauritius.
Some of the reviews had made us apprehensive about our choice of staying here. We had booked six days here and four at Maradiva and wondering if we’d made a mistake and should have booked the whole stay at the Maradiva. We hadn’t! This hotel is absolutely superb! ( Maradiva was a disappointment - see separate review) On arrival at 8 am we were immediately shown to a room. An upgrade from what we had booked. However our beach access room wasn’t yet available. We were offered the choice of staying in the ocean view or moving later on in the day to our original view. We opted to stay in the ocean view as it was more private albeit with no beach access. The Rooms The rooms are in need of slight updating but are luxurious and spacious. Clean and beautiful linen. The Hotel The grounds of this hotel are absolutely beautiful. We walked everywhere and it’s all easily accessible. No need for golf carts. The flowers and trees are so well looked after. The beach We took the speedboat each day to Ile aux cerfs. We loved this option. The beach is looked after by hotel staff and private. Rambo is at the bar and an absolute star. Swimming Pool Beautiful swimming pool in an amazing setting. Spa We booked several treatments which were all wonderful. Gift shop Lovely little gift shop where we bought several gifts before we left for family. All reasonably priced. Food Breakfast was busy but there was a huge selection and we were well looked after. Dinner - we were half board but used the credit with ease and simply added the cost onto what was on the menu. Special mention to the staff at the Upper Cut. We loved every meal we had. Five star food and five star staff. Only meal which didn’t work for us was on the beach bbq at Lazy Fish. If you are wondering if this is or isn’t the hotel for you, ignore the poor reviews. This is truly a wonderful hotel and we may well return. The staff are all kind caring attentive and also fun! We loved every day with you. Five stars all round.
Dịch
6/14
Phản Hồi Từ Khách Sạn: Dear spaggia, Thank you for your detailed and glowing review. We’re thrilled to hear that your stay exceeded your expectations and that you enjoyed every aspect of the resort, from the service to the setting. It’s wonderful to know that our team, along with the beautiful surroundings, contributed to making your time with us so memorable. We look forward to welcoming you back for another five-star experience in the future. Warm regards, Martin Dell General Manager
anastasia_makhrova
Lưu trú vào thg 7, 2024
Vợ chồng
3.0/5
Đăng tải vào 8 thg 7, 2024
My husband and I went to Four Seasons in Mauritius for our romantic trip in March. There were a lot of disappointments in the hotel: 1. The first and the biggest disappointment was the sea. The hotel is surrounded on all sides by land (by a neighboring hotel, another island, etc.). So fresh water doesn't really come to this area - it is more like a pond. And I really mean it. When you enter the water you feel muddy bottom as though you swim in a swamp. There are also branches and new trees under water and you stumble all the time while walking. However, we tried to start swimming as fast as possible not to stand on this disgusting bottom. And when you come to the buyos you discover that the depth is to your waist (for me, as I am 160 cm) and even less for my husband who is taller than me. Sometimes eels jump out of water and swim like snakes so if you don't like this kind of staff it will also be a problem. And all the beaches that surround Four Seasons are like this. 2. The waiters on the beach never come to your sunbeds and this is a real challenge to get someone to serve you something. You have to run after the hotel staff. 3. There are also no showers on the beaches. We found just one in a strange place - where the shuttle parking is. And you have to walk a lot if you want to wash off the salt after swimming. 4. The sunbeds are very uncomfortable. The cover is so flat as though you just lie on a piece of wood (every piece of your body hurts). My husband and I are just wondering how expensive it is for a Four Seasons hotel to alter the covers (not even talking about buying new ones). 5. Four Seasons also has another beach on another island and there is a free shuttle boat every 45 minutes for everyone who wants to go. The water there is more like an ocean - no muddy bottom, no eels, no trees coming from water - and even waves like in normal ocean. Here you can go into water a bit deeper. However, the water itself is rather dirty (maybe the water is dirty everywhere because of the waterbreaker which surrounds the island of Mauritius, I don't know). 6. This island is open to public, but Four Seasons has a small part of the beach just for the hotel guests there. While you are lying on your sunbed a lot of other tourists not from the hotel walk through the beach of Four Seasons and sometimes decide to lie on the sunbeds of the hotel. For this reason there is a Four Seasons guard who should keep order and ask these not guests not to lie on the sunbeds. However the guard is useless – he just enjoys his life and does nothing, no reaction. He even doesn’t move from the place where he stands. Just doing something in his phone. 7. When you come back to your villa you don’t have shower outside to wash off the sand which you bring from the beach on your feet. So you have 2 options: bring a lot of sand into the room or wash your legs in your swimming pool – so I am not surprised that the swimming pool at the villa was quite dirty. 8. The color of water i
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear anastasia_makhrova, Thank you for taking the time to share such a detailed feedback from your recent stay at the Four Seasons Resort Mauritius at Anahita. We genuinely appreciate your feedback, as we constantly strive to improve our services and address any shortfalls we may have had. It is with great regret that we hear that your stay with us left you feeling underwhelmed and did not meet your expectations and we sincerely apologies for any inconvenience caused during your visit. However, we are pleased to hear that you have enjoyed the privacy of your Island Garden Pool Villa, the spa treatments and our dining experiences. Your positive comments about these aspects are greatly appreciated. If you would like to discuss your stay in more detail, please feel free to contact us directly. We sincerely hope to have the pleasure of welcoming you back to our tropical island paradise and have the opportunity to provide a memorable experience with us. Sincerely, Martin Dell General Manager
Jai P
Lưu trú vào thg 6, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 9 thg 6, 2024
The resort was fantastic. A family friendly genuine hotel, with phenomenal people. We had lots of time for everyone, but special thanks to Louk, Amit, Surya and Bernard who were extra special to our girls. Look forward to the renovation as some parts of the room were a little tired, but immaculately maintained given their 16 year age. A 10/10 experience made special by Il aux Cerfs, dining, nature and most importantly the people
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Patel, Thank you for your wonderful feedback! We are thrilled to hear that you and your family had such a fantastic experience at our resort. It’s heartwarming to know that our team members Louk, Amit, Surya, and Bernard were able to make your stay extra special for your girls. We appreciate your kind words about the immaculate maintenance of our rooms and acknowledge your feedback regarding the need for renovation. Rest assured, we are looking forward to the upcoming renovations to enhance our guests’ experience even further. We are delighted that you enjoyed the dining, nature, and especially the people who make our resort truly unique. It was a pleasure having you with us, and we hope to welcome you back soon for another 10/10 experience. Warm regards, Martin Dell General Manager
Tài Khoản Khách
Lưu trú vào thg 12, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 6 thg 12, 2024
Fantastic hotel with attentive and lovely staff. Stunning setting, great beach, restaurants, bar, cafe. A true tropical feel with all the native plants surrounding the hotel. Here you can play golf, relax or embark on a number of activities. High price range.
Dịch
John S
Lưu trú vào thg 11, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 20 thg 11, 2024
Simply excellent. Possibly the quietest hotel I have ever stayed in. Very clean and well fitted villas supported by very friendly staff. My wife had been wanting to visit the island for a number of years. It lived up to all our expetcations. Not one thing to moan about throughout our 18 day stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear John S, Thank you for your wonderful review. We’re delighted to hear that your stay exceeded your expectations and that you enjoyed the tranquillity and comfort of the resort. It was a pleasure having you with us, and we look forward to welcoming you back for more memorable experiences in the future. Warm regards, Martin Dell General Manager
AlexisDeVliegher
Lưu trú vào thg 11, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 18 thg 11, 2024
This is a very nice resort. The property is huge and in a beautiful secluded environment. It is one of the two resorts in the exclusive Anahita property. There are 2 superb golf courses; one of them on the Ile aux Cerfs. I recommend golfers to have a few rounds of golf when there. The island also has an excellent beach with a lovely bar and a nice restaurant. The hotel has their own boats to bring you there. The beaches, there are 2, on the main land are nice too. One of them has a view on Ile on Cerf and the other the ocean where you can see at the horizon the waves hitting the barrier reef. If you are looking for bleu water, white sand and sun this is the place to be. Astonishing! The staff is extremely nice and helpful. We very much liked the Whatsapp to be in contact with the concierge. It worked extremely well and every request was responded upon immediately. The SPA is a nice relaxing environment with perfect treatments. The gym is very well equipped and has a lap pool. If you didn’t bring you work out cloths you can buy several brands in the shop of the gym. As said the resort is very large but there are buggies available driven by the resort staff to bring you every where or you can use the bicycles each villa has. Also, do not worry despite the size of the property we felt almost all the time as if we were the only guests in the hotel; so privacy guaranteed. Why not scoring Four Seasons excellent? Simply because of the food. The texture of the seafood was not consistent enough but rather soft. Only exception was at Umi Zaka where the scallops were delicious. For your information we haven’t try meat dishes but did try the club sandwich at Bambou and it was very good. Another great food experience was the grilled local fish and catch of the day, vieille rouge”. Excellent!!! And last but not least the french toasts at breakfast are a must. It was perfectly served and tasted extremely well. This means that there is potential and one of the chefs confirmed me that they are working on improving and welcomed the feedback. Know additionally that the hotel closes next year for several months to be fully refurbished. This combined with the improving kitchen should make the Four Season Mauritius probably one of the best resorts in Mauritius. We will be back there in 2026 to confirm. Special recognition for Chessna, Lucinda, Navisha and Chef Alexandre who served us so well in Bambou. Thank you so much!
Dịch
Phản Hồi Từ Khách Sạn: Dear AlexisDeVliegher, Thank you for your detailed and thoughtful review. We’re delighted to hear that you enjoyed the resort’s unique setting, amenities, and the attentive service from our team. Your feedback regarding the dining experience is greatly appreciated and will help us as we continue to refine and enhance our offerings. We’re especially grateful for your kind words about Chessna, Lucinda, Navisha, and Chef Alexandre, and we will be sure to share your appreciation with them. We look forward to welcoming you back in 2026 to experience the refreshed Four Seasons Resort Mauritius at Anahita. Warm regards, Martin Dell General Manager
mackay-7
Lưu trú vào thg 10, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 13 thg 10, 2024
We stayed in a Beach villa for 5 nights, this was our second visit to this hotel, we came in 2018. We had a great time, the villa was spacious and the pool was heated. The food was really good, we really liked the beach restaurant, lots of local fish. Special thanks to our villa cleaner, she did a great job and checked on us every day to see if we needed anything, she would run baths for us for when we got back after dinner. The Hotel is closing next year for a Refurb after Feb, the only thing we noticed that needed upgrading were the beach sunbeds as they were a bit short on padding.
Dịch
Phản Hồi Từ Khách Sạn: Dear mackay-7, Thank you for returning to stay with us and for sharing such a lovely review. We’re thrilled to hear you had another wonderful experience, and we truly appreciate your feedback. Your kind words about our team and service mean a lot to us, and we look forward to welcoming you back after our refurbishment for an even more enjoyable stay. Warm regards, Martin Dell General Manager