Kirubel S
ngày 17 tháng 7 năm 2024
Despite the hotel's good quality and pleasant view, the reception service was terrible. The staff were impolite and unhelpful. When I inquired about why the shuttle to the airport was delayed, they claimed it was because the driver was picking up another guest, which contradicted the information given by our agent. Furthermore, on the afternoon of July 17th, 2024, the receptionist was unprofessional. She assigned me a twin bed, stating that no other rooms were available, and when I explained that I couldn't sleep in a narrow bed, she responded dismissively. When I asked to speak with her supervisor, she said he was in a meeting. Overall, the hospitality at the hotel was very disappointing, especially from a Radisson Blu, which I expected to be much better.
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