ragaTON
ngày 19 tháng 9 năm 2023
Title: Great Staff, but Noisy Room
Rating: ★★★☆☆
I recently stayed at Heeren Palm Suites Melaka and had a mixed experience. While the staff was extraordinarily friendly and helpful, there were some issues with the room that affected my overall enjoyment of the stay.
I was assigned room number 202, which unfortunately faced the road. At night, the noise from the road could be quite bothersome at times. I really hope the hotel management can take some measures to minimize the noise, as it affected my sleep quality.
However, I must commend the staff at Heeren Palm Suites for their exceptional customer service. From the moment I checked in until the day of my departure, they were always welcoming, accommodating, and ready to assist with anything I needed. Their friendliness truly added to the positive aspects of my stay.
The hotel itself boasts a charming atmosphere, with its historical architecture and tasteful décor. The room was clean and well-maintained, offering all the basic amenities one would expect in a hotel of this caliber. Additionally, the location is convenient, as it is situated near various tourist attractions and dining options.
Despite the noise issue, I appreciate the effort of the hotel staff in ensuring a comfortable and pleasant stay. If the noise problem can be addressed, I would gladly give Heeren Palm Suites Melaka a higher rating.
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