Mandarin Oriental Palace, Luzern

總體體驗:非常非常好，留下非常難忘的美好回憶 進入酒店之後首先會呈上熱毛巾和歡迎茶，在詢問一系列要求之後，前台還會提供免費的盧塞恩地圖，以及可以獲取免費的公交車票，可以體驗一下，或者帶回家留作紀念。 外加備註了蜜月旅行 酒店免費升級為非常好的帶露台的湖景房 另外送了香檳和四小塊甜品 我們使用room service點了雞排，送了一份薯條，搭配三種醬料，價格很高但是也真的很好吃。

服務很好，換房間的時候前台也都態度很好，房間很新，結構設計的很舒適，裝修設計合理。晚間服務的馬卡龍也好吃

酒店地理位置很棒！！下次還會選擇的！

一切都完美

這個酒店太讚了，服務也很好！員工特別好

位置非常好

The Mandarin Oriental Lucerne is the worst customer service experience I have ever had in my entire life. We are paying to stay in a suite and the ball has been dropped every step of the way. There was hair in the shower of our suite upon arrival. Additionally, I have never received any of our in person dining experience beverage orders in a timely manner (or likely at all without two reminders). Additionally, today we departed the suite at 6:30 am for an all day Swiss Alps hiking experience and when we returned at midnight, our room turn down service had never come. For what we paid for a suite to celebrate a special occasion, if I wanted to deliver a meaningful customer service experience, I would have ensured the room was perfectly prepared in the 18 hours it was vacated. I have received impeccably improved service in lesser star hotels across the globe. Not only will we not be back, but due to the negative customer service experience, we are not moving forward with two massages or fine dining experiences. Embarrassing.

We were warmly greeted upon arrival. The lobby has been beautifully restored. The suite was completely renovated and beautifully appointed. The restaurants were wonderful as was in room dining. The concierge provided wonderful ideas that enhanced our stay. Our spa experience was excellent as well.

Recently started at the mandarin Oriental Lucerne Palace for a 2 night stay in 2 connecting rooms....one lake view suite connecting to a room. The rooms were well appointed. Rooms were booked with a virtuoso rate which gave us free breakfast and a food and beverage credit. Rooms were all well appointed , recently refurbished. Beds were very comfortable and the bathrooms were immaculate. The location of the hotel is ideal and on the lake. We enjoyed breakfast but the buffet food was cold. We also enjoyed some drinks on the terrace outside. The hotel concierge helped us plan a trip to Mount Riga. They also helped us to book a reservation for a restaurant in nearby Zurich. I think the value for the money is not there. But overall an enjoyable experience.