Sofitel Luang Prabang

it is a very beautiful hotel with a beautiful garden view. i enjoy my stay here. also all my family members. the hotel has many friendly staff and especially my thanks to mr. Te vard nouding leng. we will definately come back and choose the hotel again! they also help us book the tour and reserve the restraurant. thank ypu for everything. we recommend our friends to choose this too!

We are very happy with our stay at the Sofitel of Luang Prabang, very warm welcome from the arrival until our departure. This is a very quiet and relaxing hotel with plenty of serene atmosphere, which we were looking forward to get during our stay. As it is a bit out of the city center with 5 minutes drive or 10 minutes by tuktuk, they do offer free shuttles from 6pm to 9:30pm to town or back. Courteous staff, helpful and friendly people. Breakfast is simple, not gargantuan, sufficient enough, they offer free 5 minutes massage when you arrive for breakfast if you desire to have one… The pool and garden are beautiful and well maintained. All in all, good values and good vibes from this place, we will return and recommend it to our friends to go.

Our stay had a lot of high points and a lot of low points. Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating. However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all. Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do. Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards. Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space. We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue.

Lovely hotel set in French colonial buildings. Beautiful location

The hotel is very beautiful with shuttle bus service to the 3 Nagas.

The room, staff and surroundings were outstanding.

Very friendly staff. Really nice and big room.

酒店很好很安靜，環境很好，房間很大，還有免費的自行車可以騎，但是那邊太曬了，我們還是租的摩託車。酒店早餐全靠點，比較豐富，想吃啥就點啥基本都可以滿足味道很不錯。就是服務員總在推銷有點讓人受不了，不是推銷他們酒店旗下老撾菜就是酒店按摩項目，還有用酒店的車但是他們的都很貴去吃了一次他推薦的老撾菜，味道環境沒得説但是感覺味道一般吧。但總體還是值得入住的推薦！

從3nagas過來的，免費接駁，剛到就有歡迎儀式。不得不説雖然是全世界最小的索菲特，衹有25間客房，但是是我在老撾旅遊最美的酒店了。 琅勃拉邦好酒店太多太多了，以後有錢了再來體驗安曼 入住當天沒有其他中國客人，全是老外。酒店雖然不大，但是完全可以當做一個景點來體驗。