Các đánh giá Santi Resort & Spa

This hotel is in a beautiful setting with separate accommodations, restaurant and reception buildings set in beautiful very well maintained gardens. Maybe it was our mistake to visit at a very quiet time of year. The customer service was shocking! I mean absolutely appalling! Not sure if the staff need to be better trained or they just couldn’t be bothered. Coming back from an evening in town just after 10pm, the place is in darkness so we had to use our phone touched to make our way towards our building. We saw the light in the reception. We thought we would ask for last drinks to take to our room. The member of staff clearly wasn’t expecting to see anyone and was quickly doing his uniform up as we approached. He told us we couldn’t have a drink as the person whose job it was had gone home and we had to use the mini bar. That only contained 2 cans of beer which my husband didn’t drink. Next day we came back from sight seeing at 2pm and asked for a drink only to be told again to just use the mini bar. Clearly they couldn’t be bothered or interested in making additional money from our drinks. After pushing them, they did some drinks, but they could only be delivered to our room. That evening we came back from town early to get a last drink only to find the person who job it was to pour drinks had gone home early. They actually made him drive back in to pour our drinks rather than doing it themselves. It took 50 minutes!! To top it all, the breakfast was so bad my husband ended having a very small bowl of cornflakes on 2 mornings. This is a 4* hotel!!! When we went to check my husband asked the manager to remove the service charge on previous nights drinks that he brought to the room himself after the 50 mins wait. This was her chance for damage limitation, she just said it wasn’t possible as it was just include. The receptionist then failed to calculate the 3% credit card charge correctly and tried to double our whole bill. Other hotels we visited on our trip were also on the quiet side but it meant we got amazing service. It’s a massive shame this hotel has so much going for it, none of it is its people. Spend slightly less on the garden and invest in staff and manager training or employ staff who give a toss!