Tài Khoản Khách
4 tháng năm, 2024
We are regular visitors to Premier Inns and know what to expect and they usually deliver. Like most this one was clean, quiet and comfortable. We had a meal in the restaurant and breakfast each morning. All pretty much as expected, although this is one of the older Premier Inns and starting to look a bit in need of a face lift. But check-in was chaos. It seems there is a new computer system that either doesn't work properly or the staff haven't been trained in how to use it. Our party, who had all made their own reservations, checked in at pretty much the same time, creating a huge queue as they were told they hadn't booked breakfast (they had) or they couldn't add a meal deal without altering the breakfast bookings. It was frustrating in the extreme after a long day driving. Then there was no orange juice at breakfast - this seems to be a current feature at all Premier Inns - be warned - take your own orange juice. I can't start the day without it. Other breakfast items are dispensable but not that. And other breakfast items were in fact fine, with hot food individually ordered & served so avoiding the rock-hard fried eggs of the buffet. Is it too expensive for them to buy orange juice now? Surely not. Some of our party had breakfast in the nearby Morrison's, which they said was much nicer and also cheaper. I didn't ask if they had orange juice, but I bet they did. All the staff were fairly friendly and as helpful as they could be but were clearly upset about the computer problems and the shortcomings with food deliveries
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