Các đánh giá Homewood Suites by Hilton Dallas - Lewisville

滿意，非常不錯的住宿體驗

還是很滿意的

房間設施不錯，很寬敞，就是外面環境差點

We had a pretty good trip. The pool was freezing cold which was expected because of the time of year. The hot tube was perfect the first day we arrived. It unfortunately decreased in temperature as the days went on and was a little warmer than the pool. They dont play about breakfast times. Once 8:30 they weren't trying to refill any trays durle to breakfast being done at 9. Other than that nice hotel.

I did like the area and access to many shopping centers and food options. The included breakfast was decent with a different option available each day. However, the hotel itself has seen better days. The cleanliness overall was pretty unsatisfactory. The carpets really need a cleaning throughout the hotel. Then in the room itself there was a very odd smell. There were no other rooms that fit my needs so I requested cleaning materials as it was late housekeeping was not an option. There was food splattered all over the walls in the kitchen and dinning area. There were eyelashes left on the wall in the bathroom area. The floor was sticky. The pull out bed on the couch did not have its sheets changed so there were crumbs left through out the bed. I will not be staying here in the future.

We liked the cleanliness condition, and location of the property and the value was excellent! The check in clerk on 1/30/24 late afternoon was efficient but not very friendly and did not give us a very good first impression. Homewood suites needs to engage in training their staff in professional courtesy to bring the staff interaction up to the level of the stellar level in which they maintain their facilities. The cleaning staff were very accommodating, and very friendly.

Out of the 2 rooms on my reservation one was terrible and one was ok. The bad room has a loose toilet that leaked water into the floor and hair all in the bathroom floor and tub. We asked the front desk for a change and they had no issues changing the room for us. The other room was good, just kinda dirty. There was food crumbs all over the kitchen counter and thick dust all over the doors. I would stay here again just because of how kind the staff was, but I wouldn't pay the amount of money they charge for a room. My biggest complaint was the whole hotel smelled like ****.

This hotel is old, smells, the Jacuzzi does not work, breakfast is terrible, and they do not even have soap in the bathrooms.

The shower pressure was amazing! Loved the fireplace in the suite! Staff were great! My only complaint was the VERY loud people in the suite above us. The ice machine was broke. We will stay here again when in Dallas!

Property was nasty and smell was awful, I DID NOT stay there. I would like a refund of $410.37,charge to my master card ending in 4386. I really feel someone should inspect the property since your name "Hilton" is connected.

Our first night was not great. The room #107, which I believe is a maintenance. Nothing worked, smelled like mold. The bath cabinter needs to be replaced, there had to be water issues in the hotel.There was food under the sofa couch. The next we switched rooms. Smelled much better, #309, phones didnt work, bubbling paint, and bath cabinet need to be replaced. The hotel has/had plumbing issues. Food was good. They need to purchase more bell carts. Phones didnt work in the room either. Would return for a second try.

The property was in a great location, the staff was friendly, and the room was what we expected.

Love this place it was perfect for me and my spouse and 5 kids

There was construction debri taking up several parking spots. There was a chopped up light pole laying on the ground. I found 2 hair barresttes laying on the floor in our room when we checked in. In the closet where the extra set of complete bedding should be there wasnt; I had to go request a fitted sheet & a comforter. I fail to believe the room was cleaned properly. We accidentally spilled orange juice & the manager accidentally gave me the wrong size sheets & comforter. (I am told hes new & still learning so I dont hold that against him.) I sent my daughter to the front desk to ask for king size as we got queen size. She was told no & dont ask again. The breakfast items that should have been fresh was old & stale. The bagel slicer couldn't even slice the bagel it was so hard. The waffle batter is old because they made my daughter sick. Your kitchen manager doesn't understand FTS very well nor does she understand that the breads mu st go every 48 hrs. She doesnt understand that batter can only be used for 24 hours. I know because my background is a GM in foodservice. Ive also managed a kitchen with the Hilton Garden Inn in San Antonio. She also speaks spanish only so theres no communication. No hospitality. Just a scowl & a bunch of spanish. Rethink the people you have working for you & maybe you can move some staff around. Not fire them just know their strengths and weaknesses so you can better lead ypur staff & give customers a better feeling of warmth.