Người Dùng Ẩn Danh
ngày 27 tháng 11 năm 2023
honestly the service at Hilton denarau really missed the mark which is surprising. Check in took almost an hour consists of really unclear lines and being bounced from one counter to the other. The spa, the restaurant services its all just lacking. The massages and hair scalp mud treatment honestly was not worth the price and the restaurants took forever and sometimes they would forget our order despite sending it through. Also the wifi was terrible around the resort and almost did not exist in our room. The staff were lovely and honestly tried really hard it's just inefficient, and the service wasn't on par. Funnily enough, the day we checked out, the general manager was there along with a few more higher ups, and our check out process was so much smoother and faster 😂 we just checked into sheraton resort denarau as our flight got cancelled and the welcome and service in a short hour is just thousand times better.
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