Atadan
ngày 10 tháng 1 năm 2024
My experience started well with hotel personal helping me with the early check-in. However, the room was not clean. The floor was dirty, pillow had hair on it, shower had was broken and the room smelled atrange. I asked for room chnage which was fulfilled right away. The second room looked cleaner so i accepted the change. However, 15 min later there was a bug on the window. I asked for cancellation but since the room was booked non-refundable the personal offered me a 3rd room instead. I was using medication and kindly asked that it’d be nice of the hotel to refund such cost despite the booking terms but failed. Terrible customer wxperience!
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