Các đánh giá Travelodge London Hounslow

Paid extra for early check-in, 2 rooms. Arrived at around 2 due to flight delay and receptionist told us we’re early and need to wait 40 min! Explained about the arranged early check-in and was met with surprise and whether both rooms were early check-ins. Had to show reservation on phone as seemed we were not believed. Following overnight long haul flight, in desperate need of rest. One of the rooms (218) smelled of sewage. We thought perhaps due to open window. Closed window and slept til around 17:30. On waking still smell of sewage so contacted reception to request room change. At reception were informed unable to reallocate as hotel was full. We know it wasn’t as online we were able to book a room several times over for the same night. However due to travel fatigue did not want further confrontation. We were offered free breakfast which we accepted but this was inadequate given the stench in the room. Bathroom was unusable. In addition, on morning of checkout, the cleaners knocked on our doorsat 10:30 to ask when were checking out ! Checkout time is 12 pm. I have always had good experiences at previous Travelodges. This was a disappointment. Staff training required across the board here to learn how to provide good customer service and good customer experience. So far they are clueless !