Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel

Các đánh giá Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel

Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel

272 Fenton Street, Glenholme, Rotorua, Bay of Plenty, 3040, New ZealandXem thông tin khách sạn
Arawa Park Hotel, Independent Collection by Evt, an EVT Hotel
Arawa Park Hotel, Independent Collection by Evt, an EVT HotelArawa Park Hotel, Independent Collection by Evt, an EVT HotelArawa Park Hotel, Independent Collection by Evt, an EVT Hotel
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Đánh giá của khách

7.9/10
Tốt
110 đánh giá
Đánh giá đã xác thực
Vị trí8.5
Trang thiết bị7.4
Dịch vụ7.6
Vệ sinh8.1
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Tất cả đánh giá(110)
Đánh giá tích cực(97)
Đánh giá có ảnh/video(26)
Phòng tuyệt vời(39)
Thời gian lưu trú tuyệt vời!(36)
Phòng lớn(29)
Vị trí tuyệt vời(22)
Chủ khách sạn thân thiện(17)
Rất đáng giá tiền(12)
Giường thoải mái(11)
Vị trí thuận tiện(5)
Đánh giá tiêu cực(13)
Người Dùng Ẩn Danh
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 6, 2025
Cặp đôi
3 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 25 thg 7, 2025
Spacious room Comfortable bed The shower faucet is difficult to adjust Buffet👍
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your positive feedback! We’re glad you enjoyed the spacious room, comfortable bed, and buffet.We appreciate your note about the shower faucet and will look into making it easier to adjust.We hope to welcome you back again soon
Tài Khoản Khách
Phòng gia đình
Lưu trú vào thg 2, 2025
Gia đình
29 đánh giá
3.5/10
Đăng tải vào 1 thg 4, 2025
The pictures online are deceptive because the room was old. We had no hot water for hours and reception kept telling us to wait, so we slept without showering. Reception asked me how it was at checkout and we told them the truth but they didn't do anything about it. No microwave or kitchen facilities. Parking lot on the outside unsecured.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your feedback. We are genuinely sorry to hear that your experience didn’t meet your expectations. We take all guest comments seriously and apologize for the inconvenience caused by the hot water issue. It’s disappointing to hear that reception didn’t handle the situation better, and we will be reviewing this with our team to ensure quicker resolution in the future.Regarding the room, we are aware that our property is older, but we are working on improvements to enhance guest comfort. We also understand the importance of clear communication about facilities like kitchen amenities, and we will make sure to update our listing so guests have more accurate expectations.As for the parking lot, we will be looking into security measures to ensure that guests feel safe while using the lot.Thank you again for your valuable feedback, and we hope to improve on these areas to provide a better experience for future guests.Best regards,Damanjit
Natasha Louise
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 2, 2025
Cặp đôi
33 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 5 thg 4, 2025
Room was big and spacious, slightly dated decor. Great location central and easy to get around. Gym was good but air con not strong. Fire alarm woke us at 2am where everyone evacuated for an hour. Not the hotel's fault but signs were not clear where the fire exits were. The entry from car park is ground floor so could be quite noisy if you had a room on that level.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed the spacious room and the great location of our property. We also appreciate your comments about the gym and the air conditioning—we’ll certainly look into improving the AC for a more comfortable experience.We sincerely apologize for the disturbance caused by the fire alarm. Your point about the fire exit signage is important, and we will review and improve the clarity of our signs to ensure guests feel safe and informed in case of an emergency.Regarding the car park entry, we’ll also explore how we can better manage noise levels for rooms near that area.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,Damanjit
Han Hsi
Phòng Twin Cao Cấp Tầng Trệt
Lưu trú vào thg 3, 2025
Gia đình
46 đánh giá
10/10
Nổi Bật
Đăng tải vào 5 thg 5, 2025
Right next to a horse race course Very spacious room with a nice Tub
Dịch
Phản Hồi Từ Khách Sạn: Dear Han,Thank you for your lovely feedback! We're glad you enjoyed the spacious room and relaxing tub—and that our location next to the racecourse added to your stay.We hope to welcome you back again soon!
Người Dùng Ẩn Danh
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 1, 2025
Gia đình
1 đánh giá
5.0/10
Đăng tải vào 25 thg 2, 2025
Wasn’t a pleasant experience. Poor service and very dirty overall. Bath had mold all over. Ac wasn’t working.
Dịch
Phản Hồi Từ Khách Sạn: I’m really sorry to hear about your experience—it certainly doesn’t sound like the stay we aim to provide. We deeply apologize for the cleanliness issues, including the mold in the bathroom, and for the AC not working properly. This is not the standard we expect. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for sharing, and we hope to have the opportunity to offer you a better experience in the future.
AnnM.
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 12, 2024
Gia đình
3 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 14 thg 1, 2025
I recently stayed at Arawa Park Hotel and had a pleasant experience overall. The location is excellent—close to Rotorua’s main attractions and surrounded by beautiful scenery. The room was spacious, clean, and featured large, comfortable beds. Considering the affordable price, it’s excellent value for money and ideal for anyone looking for a comfortable, budget-friendly stay. The staff were attentive and friendly, even offering to heat up meals for guests—a thoughtful touch that added convenience. I also appreciated their focus on security, as they took note of my car’s plate number during check-in. I noticed that the hotel has washing machines and laundry facilities, which could be very useful for longer stays. While I didn’t ask if these are free for guests to use, it’s great to see such amenities available. Clearer information about their usage would be helpful. One downside was the lack of adaptors in the room, which made charging devices a little inconvenient. Adding adaptors or universal outlets would greatly improve the overall experience for guests. Overall, Arawa Park Hotel is an excellent choice for a comfortable and affordable stay in Rotorua. With minor tweaks like providing adaptors and clearer communication about amenities, it could be even better.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for taking the time to share your feedback about your recent stay at Arawa Park Hotel. We’re delighted to hear that you enjoyed the spacious room, the beautiful location, and the friendly service provided by our team. It's also great to know that our security measures and laundry facilities were appreciated.We truly value your suggestions regarding the adaptors and clearer communication about our amenities. We’ll look into how we can better inform guests about these services, and we will definitely consider adding adaptors or universal outlets to improve convenience for future stays.Thank you once again for your thoughtful comments. We hope to welcome you back to Arawa Park Hotel on your next visit to Rotorua!
Tài Khoản Khách
Phòng superior 2 giường đơn hỗ trợ người khuyết tật
Lưu trú vào thg 6, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 12 thg 7, 2025
Lovely hotel and staff, good breakfast and well accommodating for family's with kids. Very comfy beds and pillows. Rooms spacious and warm, lovely facilities great value and only one small criticism was the internet speed was slow when using it through TV to watch netflix/disney
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your lovely feedback! We're so pleased to hear that you and your family enjoyed your stay with us — from our welcoming staff and tasty breakfast to the spacious, comfortable rooms and family-friendly facilities.We appreciate your kind words and also your note about the internet speed when streaming through the TV. Your feedback is valuable and has been shared with our team to look into possible improvements.We hope to welcome you and your family back again soon!
Daniel Xi An
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 5, 2025
Khách đi công tác
3 đánh giá
4.0/10
Đăng tải vào 29 thg 6, 2025
I was quite disappointed with my stay at this hotel. One of the lifts was out of order, causing long waits and inconvenience, especially during peak hours. The room itself was not clean — dust was everywhere. When my black pants accidentally fell on the floor, they picked up a noticeable layer of dust. Even more concerning, I found a glass in the drawer with hair in it — very unhygienic and unacceptable. The breakfast was another letdown: low quality, poorly presented, and certainly not worth the price I paid for the stay. Overall, the experience did not meet expectations, and I wouldn’t recommend this hotel based on the condition and value for money.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we sincerely apologise for the inconveniences you encountered during your stay.We understand how frustrating the lift issue must have been, especially during busy hours, and we regret the delay and disruption it caused. We also take cleanliness very seriously, and we are genuinely concerned to hear about the condition of your room. Please be assured that we have addressed this with our housekeeping team to ensure higher standards are consistently maintained.Regarding breakfast, we're sorry to hear it did not meet your expectations. We are currently reviewing both the quality and presentation of our offerings to improve the overall guest experience.We truly value your feedback as it helps us identify areas for improvement, and we’re sorry that we fell short during your visit. If your travels bring you back to the area, we hope you’ll consider giving us another chance to provide a better experience.
AJL Family
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 11, 2024
Gia đình
17 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 12, 2024
We booked it at the last minutes. The hotel location is very good with a big car park. We will definitely stay again.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback! We're thrilled to hear that you had a positive experience, especially with the location and the ample parking. We're so glad you enjoyed your stay and would love to welcome you back in the future!
KarlaL
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Gia đình
3 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 19 thg 12, 2024
The room is spacious and our little one loved it as he can run and play inside. Cot is free for 2yrs and below. Will recommend this hotel especially for families with kids.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful feedback! We're thrilled to hear that you and your little one enjoyed the spacious room and had a great time. It’s fantastic that the space allowed your child to run and play comfortably.We’re also glad to know that the complimentary cot for children under 2 was helpful. Your recommendation means a lot to us, especially for families traveling with kids.We look forward to welcoming you and your family again in the future!
Tài Khoản Khách
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 5, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 15 thg 6, 2025
Always a great place to stay shower pressure is amazing service is amazing. This is where we stay each time we are in Rotorua
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your continued support and for sharing such a wonderful review! We’re thrilled to be your go-to place whenever you’re in Rotorua. It’s fantastic to hear you enjoy our strong shower pressure and consistently great service — our team will be delighted to know their efforts are appreciated.We truly value your loyalty and look forward to welcoming you back on your next visit!Warmest regards,
Meyber
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 2, 2025
Gia đình
24 đánh giá
6.5/10
Đăng tải vào 1 thg 4, 2025
The bedroom was huge and bed very comfortable! We had breakfast at the hotel one day to save time and it was ok only, the cafes in New Zealand are amazing so I recommend to have breakfast outside in different places everyday. One of the nights a fire alarm went off and evacuation of the all hotel was necessary, the firetrucks arrived fast and staff was helpful, probably somebody smoking at the room and we had to stay outside for around 1 hour, as soon as firefighters allowed everybody was back to sleep but I couldn’t come back to sleep so it ruined the next day, not hotel fault!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us! We’re glad to hear you enjoyed the spacious bedroom and comfortable bed. We also appreciate your feedback about breakfast—it’s always great to hear that you enjoyed the local cafes in New Zealand. They really are something special!We sincerely apologize for the disturbance caused by the fire alarm and evacuation. While it was certainly an unexpected situation, we’re happy to hear that the staff and fire department responded quickly. We understand that it disrupted your rest, and we truly regret that it impacted your next day.Thank you again for your understanding and for the kind comments. We hope to welcome you back in the future under better circumstances!Best regards,Damanjit
Tài Khoản Khách
Phòng King suite
Lưu trú vào thg 2, 2025
Cặp đôi
3 đánh giá
4.5/10
Đăng tải vào 3 thg 3, 2025
Came over for wifes 55th birthday. Have stayed here lots in the past. We like the big rooms and balcony. Place is getting tired, needs a renovation. We asked for high floor and got level one. Reception didn't see the note. Room service trays left in corridor for 3 days. Should have been a nicer stay. They do absolutely nothing for birthdays!
Dịch
Phản Hồi Từ Khách Sạn: Thank you for sharing your experience with us. We’re glad to hear you’ve enjoyed our spacious rooms and balconies during your past stays, but we’re truly sorry that this visit didn’t meet your expectations. We apologize for the issues you encountered, such as the room request not being fulfilled, the room service trays being left in the corridor, and the lack of birthday recognition. These certainly don't reflect the experience we aim to provide. Your feedback is important to us, and we’ll work on improving these aspects, especially the attention to special occasions. We hope to have the opportunity to welcome you again and make your next stay more enjoyable.
Tài Khoản Khách
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 1, 2025
Một mình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 21 thg 2, 2025
Stayed here for a two day staycation away from Auckland. This hotel was formally Rydges Rotorua. The premises was a little bit dated but otherwise very comfortable and satisfactory. From check in to check out the staff were fantastic. My room was serviced on my second day of the stay which was very much appreciated. I had dinner in the restaurant on the first night of my stay and that was also fantastic. And also a couple of beverages at the bar. I was also upgraded into a room that had a spa bath and a view of the Rotorua racecourse. I would highly recommend this hotel 
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your detailed and kind review! We're thrilled that you had a great staycation with us and that you enjoyed your upgraded room with the spa bath and racecourse view. It's fantastic to hear that our staff made your experience even better, and that you had a great time at both the restaurant and bar. We truly appreciate your recommendation and hope to welcome you back for another wonderful stay in the future!
PauAlegria
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 1, 2025
Gia đình
12 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 17 thg 2, 2025
the hotel was very nice, unfortunately very smelly too but that is because it is Rotorua and it smells everywhere.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your feedback! We're happy to hear that you enjoyed the hotel overall. We understand that Rotorua's unique geothermal activity can sometimes lead to the distinctive smell in the area. We appreciate your understanding, and we hope it didn’t take away too much from your stay. We’d love to welcome you back for another visit!