Renaissance Phoenix Glendale Hotel & Spa

Great hotel. Loved the view and the short walking distance to Diamond arena, will definitely recommend it to anyone attending concerts there.

Clean and comfortable

不錯 看coldplay演唱會訂的這個酒店 距離venue超近 很方便

Beautiful now that it's been renovated. The restaurant was was extremely slow in getting us food, but the restaurant but the food was great! It was over an hour, at 10pm so the restaurant had very few tables. In addition, I sat in the parking garage for 15 min stuck at the gate code because the service call never got answered.

Stay was good for the most part. A $25 destination fee? I'm not quite sure why there is an extra fee for a stay I'm already paying for. There was nothing extra included with my stay so I feel an extra $25 on a stay that way already over priced is ridiculous. Pretty disappointed.

Had to call for towels after our room was made available for cleaning all day and wasn’t made up. Other than that, great area, close to the action on Broadway. Clean and safe. Staff was attentive.

Started off with a check in line of about 50 people long that lasted approximately 20 minutes from 4:00 to 4:20pm. Keep in mind check is at 4:00pm. After getting to the front desk we soon learned that our double bed pre reserved room was not ready and that they had no eta of the time to have the room. Keep in mind there were people walking by stating they had been there since 2:30pm awaiting a paid for room in the lobby (approximately 2 hours waiting). The front desk manager Feliez was the one taking care of me. As a business owner myself I do understand we all have challenges so I accepted the fact that the room wasn’t ready. Feliez was nice enough to offer a $100 voucher for the hotel’s restaurant. I was happy with that until we proceeded to sit down and wait for a drink/waiter for 30 min to talk to us. My wife ordered some food for us but at this point I was pissed off enough I was up at the front desk every ten minutes asking for the room. Keep in mind, this was my wife’s birthday trip to go see Luke Combs all the way from Louisiana. The concert started at 5:30pm. After persuading another hotel front desk person I finally got the room at 5:50pm. I told my wife to pickup at the restaurant because we were never going to get our food. After waiting to find our waiter after ten minutes he felt so bad and boxed all the food up to go. Fast forward to after the concert the security guard was standing at front door not letting anyone in without a key. Rude as hell at that.

This is not a review of a stay. The stay never happened. I am extremely disappointed that I paid for a room that was cancelled well in advance and did not use at all. Yes, I'm aware of policy. That does not make it right.

The hotel has been updated which is beautiful but it would have been nice for the staff to tell us there were going to be 4 proms going on that night. It was so loud in our room it was hard to sleep until they were over.