Our place, The Jasmine, was not cleaned prior to our 4PM check-in on Feb. 8. Dishes were everywhere, there was a pan full of cooking grease, the place smelled like fried fish, the floors and bathrooms were dirty, the previous guests' bedding was still there, etc. I contacted customer service and as we patiently waited, they were unable to provide a cleaning service. An hour and half later, we were sent to another property that was not as nice (full-sized beds instead of king-sized beds, one bathroom instead of two, also less expensive) and we were told we could only stay one night there and we'd have to move out the next morning. This was very inconvenient because my son was headed for surgery early in the morning. We had to pack up early in the morning and then after his surgery, we had to sit in the parking lot as our original place, The Jasmine, was being cleaned. Customer service promised some compensation and a call back from a manager. After two weeks of endless calls to customer service and numerous exchanged texts, I never received one call from a manager or the promised compensation. Customer service made numerous promises that a manager would contact me but that never happened. BEWARE - IF YOU HAVE ANY ISSUES WITH A LOWKL PROPERTY DURING YOUR STAY - DON'T EXPECT ANY RESPONSE FROM A MANAGER.
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