Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

As a family of four with two kids we had a wonderful stay at Song Hotel in Dujiangyan. The location of the hotel is very convenient, right next to the ski hall and a mall. To Qingchengshan it is only a 15 minutes drive. The service was excellent and especially Dai Xiao made us feel home and helped us with everything we needed. The villa had a beautiful view on the mountains and the private hot tub in the backyard was very relaxing. The villa was equipped very well and we did not miss anything - also the two restaurants (Chinese & western food) were very delicious. We can definitely recommend it and we want to come back soon!

國慶攜家人入住酒店，以為很忙，對服務沒有抱有多大期望，但是這次入住體驗太棒了。入住前酒店工作人員就有提前聯繫，並且還提供了免費的接機服務，因為衹是順嘴提的一句，沒想到是由前廳部經理和禮賓部經理一起到機場接，有被重視有、有被感動。整個入住感覺非常棒甚至是驚艷，當晚到酒店比較晚，但還是體驗到了凈手禮這些，都很有特色，第二天看到的茶藝表演、小書童，也很有朝代感[強]整個入住期間都有酒店管家KIKO和前廳經理跟進服務，真的做到了隨時隨需都在，真的很用心。酒店環境很美，住了幾天，每天晚上都要在園區散步溜達幾圈，房間非常的安靜，雨滴答滴答的很有意境，大堂的鳥叫聲以及湖邊的天鵝令人流連忘返。如果不是時間安排，真想多住幾天，希望酒店一直能保持這樣的服務水準[強] 以後還會回頭的一家酒店。

酒店的入住體驗很不錯 管家kiko提前致電詢問到店時間 知道我們是過紀念日 提前安排好了房間 還聯繫餅房做了蛋糕 到店後kiko到門口迎接 引領我們辦入住 大堂非常寬敞 有文化底藴 層高高 中式氣息非常濃郁 房間寬敞明亮 泳池温泉一應俱全 酒店的環境真的非常好 每一個地方都很出片 非常符合我們這次出行的一個目的 拍照 住的開心 最後提到服務 確實很贊 都是主動迎上去 而不是原地等待 地理位置便捷 下次還會再次選擇 👍

雖然因為旅遊的原因在酒店的很短，但也有無微不至的服務體驗，遇到任何的服務員都主動的提供幫忙，尤其是管家楊世美女士，全程微信上關懷備至。酒店周邊環境比六善在山腳下差點，但周邊很各種消費都很方便。但酒店設施和服務超越六善了。非常推薦，淡季性價比高

在青城宋品酒店的這次入住體驗完美，謝謝管家楊春。從入住時的熱情迎接，到整個過程中的貼心服務，事無鉅細，皆安排妥當。退房時也十分順利，楊春的響應速度總是那麼及時。他的專業與熱情讓我感受到了真正的賓至如歸，下次出行，這裏依然會是我的首選，也強烈推薦給每一位追求高品質服務的旅行者。

疫情過後旅遊住店，很久不想寫點評了，原因很簡單，疫情的沖擊導致很多酒店各方面業務水平下滑，老牌五星也是勉勉強強的充面子，所以不想多言，也沒什麼可寫的。但宋品我純自願想寫。也是希望來成都玩的朋友們做參考好體驗，祖國的大好河山和美好的事物需要分享，真實的聲音就很重要！ 這次帶着老爸老媽趁着兩節中間的冷淡期，來個40、70親子游。頭一個月選酒店就選的眼花繚亂，之前一直住在成都市，來融創樂園的時候路過過宋品的大門頭，還是很氣派神祕的，當時就想有機會來這裏一定試試宋品。最終在出發3天前選了青城宋品酒店，這絕對是正確的。這一大優勢是它的地理位置很優越，要去都江堰景區，青城山景區，熊貓谷還有必吃榜的那些好餐館都好方便！ 入住前一天酒店就致電瞭解需求，還把管家的微信號發給我方便溝通入住的細節需求，晚上22：00多才想起來趕緊加上了楊世美管家的微信，小管家即刻回覆了我，還温馨提示有事情隨時聯繫。 當天飛機一落地，楊管家就開始熱情的聯繫我，瞭解入住具體時間，會在大堂等待迎接我。接機車緩緩駛入酒店，就被酒店景觀深深吸引，青城宋品要比無錫宋品更大氣，更帶感。嬌小可人的楊管家面帶微笑朝着我們迎來，整個入住程序省時省力，管家又親自把我們送到房間，身材柔弱卻主動幫忙拿行李，攙扶長者，引路，這相對很多五星酒店的花架子管家強烈對比，帶着七十多歲的長者要的不就是快捷便利，實實在在的服務嗎！整個入住第一感就打動了我。哈哈哈，不是沒見過，是本該這樣的服務級別卻被多次敷衍罷了。整個入住過程小楊管家都是隨問隨答，有求必應，每晚都會晚安問候，即貼心又責任感滿滿。 入住期間，在各個場所的服務人員，接駁車小哥，餐廳服務人員，客房服務人員，乃至巡查時的管理人員，看到客人都會第一時間報以微笑，熱情貼心的問候，小小需求也是儘早儘快的響應解決！所以一條完整順利的高質量服務鏈，會讓你很舒適很滿足的。 宋品的環境設施無需多言，酒店的衞生標準也是可以的，平層別墅和兩層別墅兩種房型供選擇，帶着長者孩子選擇平層別墅還是方便些，私湯每天都會更換新水，温度調整的也很合適，遊玩回來浸泡疲憊的身體簡直不要太幸福啦！早餐雖然種類不多，但是食材質量和烹飪方式足以滿足各地遊客。 這次遊玩是圓滿的，尤其入住了宋品更是錦上添花的，有機會還會來成都也會再次入住宋品。

成都青城宋品酒店 管家楊春的服務就像冬日裏的暖陽，温暖着每一位客人的心。他的熱情如同熊熊烈火，能瞬間驅散旅途的疲憊和陌生感。他的細心恰似春風拂面，管家楊春 總是以飽滿的熱情迎接客人，就像迎接久別重逢的朋友。他的微笑如陽光般燦爛，能瞬間拉近與客人的距離。無論是在前台辦理入住，還是在走廊上偶遇，他都會親切地問候，讓客人感受到無微不至的關懷。