Các đánh giá Hyatt Regency Dongguan

The hotel is great, the stuff is kind. The rooms are clean. But the location is too far from everything.

My friends and I stayed at Hyatt Regency during the marathon. Excellent location, situated next to the beautiful Songshan Lake. The hotel staff were amazing, helpful and enthusiastic with their job. The hotel itself was clean and welcoming, we enjoyed the hot and cold pool plunges as well as relaxing around the hotel.

The hotel in general looks very nice and tidy. But the rooms look old fashioned with old electrical outlets and no provision for multiple universal charging ports. They could improve on the quality of service, Amenities, and services.

Reception Lindsay is very professional, very customer oriented. A role model

Awesome environment n quiet surroundings. Especially my room with a lake view. Highly recommended.

We had a wonderful stay at this hotel. Staff is super friendly and helpful and can speak English. The pool is amazing and there are beautiful green grass areas to have a picnic. The restaurant food looked amazing, but it is very pricy.

This hotel has been fantastic since the day It opened. The staff is always friendly and helpful. Was extremely happy to see the Copper Grill open again

Luxurious hotel room at a nice location with lake view. The breakfast choice was just okay but very disappointing for a 5 star hotel. For example no orange juice, no cheese nor ham. Fresh fruit choice was very basic, no strawberries, no berries, no pineapple.

Good location Good attitude Good swimming pool Good service

Food was undercooked, stale, off

Very nice hotel nice scenery but nothing around

Leslie James服务超Nice

酒店整體裝修有些年代感了，走廊聞到一點發黴的氣味，不過房間裏沒有這的味道。湖景套房正對松山湖，挺有度假感的。房間配有兩個陽台，客廳對出的陽台是開放式的，有户外沙發。卧室對出的陽台是封閉式的，放有一個大浴缸，可以邊泡澡邊欣賞湖景。浴室還有一個超大圓形浴缸。房間設施維護得還可以，衞生也搞得挺好。 服務方面做得挺周到。出發前一天會有工作人員打電話做前調，並添加管家微信。大堂一直會有工作人員站着，會引導你去前台辦理入住。不過嘉賓軒行政酒廊的服務需要提升，下午茶歇時段工作人員登記了房號後就走開了，不聞不問，咖啡都是客人自己去咖啡機打，服務還不如早餐自助餐廳的工作人員周到。

和朋友一起入住，帶小朋友，整體比較失望。 停車場距離較遠，下雨非常不方便 沒有服務生幫忙拿行李，邊上有個老外車剛停下，就沖出來兩個服務員，我們帶着小孩，大包小包的辦入住，沒人幫忙，沒有指引。 房間很潮濕，空調温度開的不夠低就會地板濕漉漉。 室內泳池漂白水味道很重，入口更是濕滑，看到幾個人摔跤，朋友也摔了，酒店不應該想辦法改善一下嗎 室外泳池可能因為下雨原因很臟 早餐很差，品種少，人多，接杯咖啡都要排五六個人的隊伍，煎蛋的小哥慢慢悠悠，彷彿是在煎限量的龍蝦。 退房時拒絕延遲退房，説是衹能12點，過節入住人多，可以理解，但確實覺得有點。。。 總之，個人不推薦