Novotel le Havre Centre Gare

we check in at mid-night & we book the room for 3ppl (1 big bed & 1 sofa bed), but after we check in, the room only had 1 bed, no sofa bed & hotel said their booking info only for 2ppl not 3 & they don't have any room can change for us, we talk over 45mins at lobby (that's mid-night & all of us so tired), finally is move 2 massage bed inside the room , its horrible & i never had this experience before, its sososososososooobad

Good hotel. Near station. Can be another option to stay when in Le Havre

Honestly, the service, location, is amazing. An amazing view from the balcony and I would surely give it a 5/5! All the shops are really close.

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The hotel is nice. I can sleep anywhere but this is the first time the bed was so soft it was uncomfortable- it swallows you up!

Great hotel opposite shopping centre clean comfortable and friendly staff

Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

5th time I’ve stayed here, once again no problems