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Tất cả đánh giá(117)
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Đánh giá tiêu cực(3)
ZoeVH
Phòng King có sofa giường
Lưu trú vào thg 7, 2024
Gia đình
17 đánh giá
3.2/5
Đăng tải vào 30 thg 7, 2024
Our experience at this hotel was extremely mixed. I’ll list the good points first, and then mention issues we had, as they were quite significant.
Pros: The location was great, close to the airport (about a 12 minute drive) and also right next to a huge mall with a Target and many restaurants, several grocery stories, Starbucks, etc. Super convenient for flying in/out of LAX and also getting around various locations in LA.
The aesthetics of the lobby are generally nice and it seems like it’s been renovated recently. There’s also free (and delicious) chocolate chip cookies in the lobby around 5:30 each evening.
The front desk staff are generally helpful and responsive.
Finally, to the cons:
Most of our gripes are related to the hotel’s housekeeping service. The housekeeping service at this hotel was the worst I have ever experienced. We constantly had to call and ask for basic necessities the weren’t replenished: no wash clothes or hand towels, no bedding for the couch bed, several times they failed to take the very full trash out, etc. Worst perhaps of all was how they never changed the paper, ice biner, or glass cups in the room. We used the glasses on the first night of our stay, the next day they took one of the dirty glasses and left the other, never giving us cleans ones or taking the dirty glass for the entirety of our 5 day stay (see photo). They also didn’t replenish the paper coffee cups.
At the end of our stay we shared our dissatisfaction with the front desk manager over the poor housekeeping services and she was very understanding and apologetic and there was any way she could make it up to us, which was very appreciated.
Dịch
Neel Kapadia
Phòng King có sofa giường
Lưu trú vào thg 6, 2024
Người đi công tác
8 đánh giá
3.2/5
Đăng tải vào 14 thg 6, 2024
I was not given the room that me and one of my colleagues booked by saying its over booked and error by system. We have asked to change on next day. And front dest seems to not feel guilty at all and given some $10-20 coupon and we feel its very regular for them. Dont like they treat the way in this situation. Also have less water flow in shower and basin.
Otherwise bed, rooms and location is good as per my works.
Dịch
MKS87
Phòng King có sofa giường
Lưu trú vào thg 7, 2023
Gia đình
8 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 11 thg 7, 2023
Great place to stay near LAX. Room was spacious and very clean.
Dịch
Tài Khoản Khách
Phòng hai giường queen
Lưu trú vào thg 7, 2024
Gia đình
2 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 8 thg 8, 2024
Nice and Good
Dịch
Cicicicici
Phòng King có sofa giường
Lưu trú vào thg 11, 2022
Người đi công tác
21 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 2, 2023
Like it but hope it can be lower priced
Dịch
Draghignazzo
Phòng King có sofa giường
Lưu trú vào thg 11, 2021
Du lịch cùng bạn bè
128 đánh giá
1.0/5
Đăng tải vào 15 thg 11, 2021
Cheap place. Not friendly staff. A lot of add-on. Noisy rooms. Not coming back.