Lindsay
ngày 4 tháng 6 năm 2024
I grew up in downtown Chicago, but stay in a hotel when I return with my family. I was locked out of our usual spot with my last-minute planning so I snagged a spot here. Our room was PHENOMENAL. We had a lake view, pictures attached, and had a corner room. The view was spectacular and the room beautifully appointed and spacious. We had two adults and two kids, seven and four, with two double beds and had plenty of space for five nights. The service was terrific - every staff member we interacted with was friendly and helpful and on several occasions anticipated our needs before we did! They are hiring great people and training them well. Everything was very clean and well taken care of. Even the lobby is carefully decorated and welcoming. I'm still a little shocked at what an absolute gem of a hotel this is and I never knew. I will never stay anywhere else in Chicago.
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