Hampton by Hilton Canterbury

Các đánh giá Hampton by Hilton Canterbury

Hampton by Hilton Canterbury

7 St Margaret's St, Canterbury, CT1 2TP, United KingdomXem thông tin khách sạn
Hampton by Hilton Canterbury
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Đánh giá của khách

9/10
Tuyệt Vời
254 đánh giá
Đánh giá đã xác thực
Vị trí9.3
Trang thiết bị8.9
Dịch vụ8.7
Vệ sinh9.2
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Đánh giá tiêu cực(8)
Ben the traveler
Phòng hai giường
Lưu trú vào thg 5, 2025
Người đi công tác
16 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 3 thg 6, 2025
Great hotel in the centre , it’s close to everything, parking is very expensive though . Canterbury is a nice city
Dịch
Phản Hồi Từ Khách Sạn: Hello! Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed our hotel’s central location, making it easy to explore all that Canterbury has to offer. We agree, Canterbury is truly a lovely city with so much to see and do.We also appreciate your feedback regarding the parking costs. While parking fees are set by the local providers, we understand this can be inconvenient and will be sure to pass your comments along.We hope to welcome you back again soon for another enjoyable stay.Kind regards,Irina | Guest Service Assistant
AywLAI
Phòng Queen hỗ trợ người khuyết tật
Lưu trú vào thg 5, 2025
Vợ chồng
7 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 3 thg 6, 2025
Nice hotel, friendly and helpful staff, convenient location, clean room. Less than an hour by bus to visit Dover Castle.
Dịch
Phản Hồi Từ Khách Sạn: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed our hotel, especially our friendly staff, convenient location, and clean rooms.We hope to see you again in the near future.Kind regards,Irina | Guest Service Assistant
YC215
Phòng queen có sofa giường
Lưu trú vào thg 4, 2025
Gia đình
2 đánh giá
4.0/10
Đăng tải vào 4 thg 6, 2025
We stayed one night and had a very disappointing experience. The shower drain was extremely slow — we had to stand in a pool of water while showering. We reported it, and the staff member who came was unprofessional: he touched the drain with gloves, then touched the sink faucet and door handle without changing them, and walked into the shower with his shoes on, leaving dirty footprints. He said nothing was blocked and that the plumbing staff had gone home, so nothing could be done until 8am — no solution was offered. The next morning, someone finally called around 9am to ask if they could come fix it, but we were already packed and ready to leave. On top of that, both the sink and toilet had visible stains when we arrived. For a hotel of this size, this level of cleanliness and service is unacceptable. The hotel only responded by saying they hope we will give them another chance and promised a better experience next time. However, apart from that, they did not actually resolve the issue we faced. 非常糟糕的服務 淋浴間水堵住 必須站在髒水裡洗澡且員工缺乏衛生訓練 用碰了下水道的髒手套 觸碰浴室水龍頭跟門板 我還必須自己做清潔消毒。 完全沒有解決問題 直到第二天要退房打電話來問可不可以修理？！ 我都要走了 隨便你修不修 反正我也用不到 。 員工缺乏應對訓練 只會叫我給他們機會再住一次 完全沒有解決問題 一個晚上£100多的酒店 居然連想好好洗澡都沒辦法 還要花錢溝通這些事 這麼差的體驗誰想要再花錢再來一次 永久避雷
Dịch
Phản Hồi Từ Khách Sạn: Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the issues you encountered during your stay — particularly the cleanliness concerns and the handling of the maintenance request. What you described does not reflect the standards we aim to uphold, and I fully understand your disappointment.Your feedback regarding the slow shower drain and the unprofessional behavior of the staff member who responded is deeply concerning. We are currently reviewing this incident internally to ensure proper hygiene protocols are reinforced and followed without exception. Entering a guest’s shower with shoes on and cross-contaminating surfaces is completely unacceptable, and I assure you we are addressing this directly with the team involved.Additionally, I’m very sorry to hear that your room was not properly cleaned upon arrival. The presence of visible stains in the bathroom is not something we consider even remotely acceptable. Your comments have been shared with our housekeeping leadership to prevent this from recurring.While our team did follow up the next morning to offer a fix, I regret that it came too late to be of any help. We clearly missed the opportunity to make things right in a timely and respectful manner during your stay.We acknowledge that our previous response did not adequately address the situation you experienced. We’re truly sorry for that and are taking steps to ensure future guests — and hopefully you as well — have a markedly better experience.
Old Yellow Nine
Phòng queen có sofa giường
Lưu trú vào thg 3, 2025
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 26 thg 4, 2025
From the moment we stepped in, we felt a warm welcome. The reception was friendly and smooth. The room was neat, breakfast was sumptuous, just the hotel we need.
Dịch
Phản Hồi Từ Khách Sạn: Hello!Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and the warm atmosphere in the hotel. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Tài Khoản Khách
Phòng Queen
Lưu trú vào thg 2, 2025
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 4 thg 3, 2025
Location was ideal, breakfast was great. Common areas and service was great, Ness took the time to recommend attractions and restaurants and was very polite. Rooms were clean and pleasant but would be better if they were bigger
Dịch
Phản Hồi Từ Khách Sạn: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you found the hotel to be great. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
PHYO PHYO WAI YANG YING
Phòng Queen
Lưu trú vào thg 12, 2024
Gia đình
55 đánh giá
5.5/10
Đăng tải vào 3 thg 1, 2025
Ww booked 2 rooms 1 nights same category hut assigned different size room. My son got a more spacios room than us. 2nd floor / 4th floor for a family of 3 persons. This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast
Dịch
Phản Hồi Từ Khách Sạn: Dear Phyo,Thank you for taking the time to review your stay with us. We are sorry to see that you did not enjoy your stay with us. Please be assured your feedback has been passed on to our management team.We hope to see you again in the future. Kind regards,Front Desk Team Hampton by Hilton Canterbury
PHYO PHYO WAI YANG YING
Phòng Queen hỗ trợ người khuyết tật
Lưu trú vào thg 12, 2024
Gia đình
55 đánh giá
6.0/10
Đăng tải vào 3 thg 1, 2025
This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast .
Dịch
Phản Hồi Từ Khách Sạn: Dear Phyo, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,The Front Desk Team | HBH Canterbury
KA HEI
Phòng hai giường
Lưu trú vào thg 11, 2024
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 21 thg 1, 2025
The overall stay was quite good, with reasonable price. The breakfast provided were also good!
Dịch
Phản Hồi Từ Khách Sạn: Dear Ka Hei, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and our location. We always aim to provide the best service available to our amazing guests and we hope we managed this during your stay. We are glad to see that you enjoyed the breakfast service and we will pass your feedback to our team. We hope to see you again soon. Kind regards, The Front Desk Team | HBH Canterbury
Rachel_rabbit
Phòng queen có sofa giường
Lưu trú vào thg 4, 2025
Vợ chồng
5 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 23 thg 5, 2025
Very central location and walking distance to all major places. It’s also in the heart of the shopping area. Room is clean and good condition. Some lower floor rooms might be slightly noise at night as there is a club next door.
Dịch
Phản Hồi Từ Khách Sạn: Dear Rachel, Thank you for your thoughtful review! We’re happy to hear you appreciated the central location and the clean, comfortable rooms. We do our best to ensure a great stay for all guests, and we appreciate your feedback about the noise on the lower floors—this helps us improve. We hope to welcome you back again soon! Kind regards, The HBH Canterbury Team
KJ Robson
Phòng với Giường cỡ Queen có Tầm nhìn
Lưu trú vào thg 9, 2024
Vợ chồng
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 18 thg 10, 2024
Room 336 with a view. Bed comfy and huge smart tv. Room very clean and amazing shower. Excellent stay with breakfast included.
Dịch
Phản Hồi Từ Khách Sạn: Dear KJ, Thank you for taking the time to review your stay with us. We are glad to see that you enjoyed the hotel and the room. We always aim to provide the best service available to our amazing guests.We hope to see you again soon.Kind regards,HBH Canterbury Team
Tài Khoản Khách
Phòng queen có sofa giường
Lưu trú vào thg 2, 2025
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 9 thg 3, 2025
Excellent service, the location is situated in the middle of a city. The staff is very friendly.
Dịch
Phản Hồi Từ Khách Sạn: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the location and that you liked our location. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Pushpam
Phòng Queen
Lưu trú vào thg 1, 2025
Vợ chồng
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 17 thg 2, 2025
Had a fantastic experience. I would highly recommend the place. I went there with my wife. The stay was comfortable. Staff was pleasant. The hotel itself is located right in the middle of the city centre.
Dịch
Phản Hồi Từ Khách Sạn: Dear Pushpam! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the hotel and location, we are indeed in the heart of Canterbury. We always aim to provide the best service available to our amazing guests and we hope we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Lai Lin Linda
Phòng Queen
Lưu trú vào thg 2, 2025
Gia đình
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 23 thg 3, 2025
Excellent location, room is spotless, good breakfast and staff are very friendly
Dịch
Phản Hồi Từ Khách Sạn: Thank you for the amazing 5* review! We're delighted to hear you enjoyed your time spent with us in Canterbury, central location and good service! We look forward to having you with us again in the near future.Kind regards,Front Desk TeamHampton by Hilton Canterbury
Tài Khoản Khách
Phòng Queen hỗ trợ người khuyết tật
Lưu trú vào thg 1, 2025
Vợ chồng
2 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 21 thg 2, 2025
Excellent location, really comfortable bed, staff were very welcoming
Dịch
Phản Hồi Từ Khách Sạn: Hello! Thank you for taking the time to review your stay with us. We are happy to see that you enjoyed the hotel and that you found the hotel to have a excellent location. We always aim to provide the best service available to our amazing guests and we are glad we managed this during your stay. We hope to see you again soon. Kind regards, Irina | HBH Canterbury
Raymond1996
Phòng Queen hỗ trợ người khuyết tật
Lưu trú vào thg 2, 2024
Gia đình
15 đánh giá
4.0/10
Đăng tải vào 9 thg 4, 2024
My wife and I were told when we checked into the hotel that the promotional page for the room we had booked was created by AI, which is a clear violation of consumer rights. The hotel had no windows that could be opened which was depressing. The hotel did not provide slippers and laundry bags at the very beginning and when we asked them to provide them we were told that there was only one pair of slippers and one laundry bag in the entire hotel's inventory, which is definitely ridiculous. The whole room's was clean except for the fingerprints on the spoons next to the cups and the spoons were also sticky to touch.There are stains on the floor as well.
Dịch
Phản Hồi Từ Khách Sạn: Dear Raymond,Thank you for taking the time to review your stay with us. Apologies for the confusion as I can confirm our photos are not AI generated, they are all professional photos taken from when we opened. We do not provide laundry bags or slippers in the room but we do have some at reception as and when guests request them and they are always available. Unfortunately due to health and safety, our windows are unable to open. I hope this helps and we hope this does not deter you from staying with us again.Kind regards,Hampton by Hilton Canterbury