Smart Cancun the Urban Oasis

Các đánh giá Smart Cancun the Urban Oasis

Smart Cancun the Urban Oasis

Av Tulum 4, capilla ecumenica, Cancun, Quintana Roo, 77500, MexicoXem thông tin khách sạn
Smart Cancun the Urban Oasis
Smart Cancun the Urban OasisSmart Cancun the Urban OasisSmart Cancun the Urban Oasis
Xem phòng trống cho ngày đi của bạn
Chúng Tôi Khớp Giá
1 đêm

Đánh giá của khách

3.8/5
Tốt
54 đánh giá
Đánh giá đã xác thực
Vị trí3.8
Trang thiết bị3.8
Dịch vụ3.7
Vệ sinh3.8
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(54)
Đánh giá tích cực(41)
Đánh giá có ảnh/video(5)
Đánh giá tiêu cực(13)
Tài Khoản Khách
Smart two double Room
Lưu trú vào thg 4, 2024
Một mình
1 đánh giá
2.5/5
Đăng tải vào 20 thg 4, 2024
Broken A/C, ticking nonstop, leak from ceiling. Maid failed to replace consumables
Dịch
Lee Johnnie
Smart two double Room
Lưu trú vào thg 7, 2023
Gia đình
31 đánh giá
2.0/5
Đăng tải vào 26 thg 7, 2023
It's totally an out-of-place location. On-going major road contruction right in front of the hotel too. There's nothing to do or eat around the hotel. Most of the shops had closed down. The service of the hotel is bad. Even the convenient shop opposite provides way better customer service. We stayed 2 nights. 4 paxs and only given 2 towels. 2nd day took the towels away during house keeping and never replenished. Called housekeeping hotline and no one answered. Called front counter and they told us to wait. Eventually no one came we have to use our own facial towel.
Dịch
Tài Khoản Khách
Smart two double Room
Lưu trú vào thg 2, 2023
Vợ chồng
5 đánh giá
2.7/5
Đăng tải vào 26 thg 2, 2023
Very noisy throughout the day and night. Wifi did not work in the room. Expect an additional tax/fee when you arrive.
Dịch
werner
Phòng thông minh Không hút thuốc
Lưu trú vào thg 10, 2022
Một mình
10 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 15 thg 10, 2022
Simple and clean room
Dịch
Rene
Smart two double Room
Lưu trú vào thg 2, 2022
Du lịch cùng bạn bè
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 29 thg 3, 2022
All very good I can recommend this hotel to everyone very clean good location great pool great breakfast thank you very much
Dịch
ShahMitesh
Phòng Plus Smart giường King Size không hút thuốc
Lưu trú vào thg 12, 2023
Gia đình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 11 thg 12, 2023
Great
Dịch
한별
Phòng thông minh Không hút thuốc
Lưu trú vào thg 8, 2023
Du lịch cùng bạn bè
14 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 31 thg 8, 2023
대박사건! 지금 리모델링 중이라고 호텔 존에 있는 좋은 숙소로 옮겨줬어요! 올인클루시브로 밥도 잘먹고 살많이 쪄버렸네요
Dịch
Болотбек Ашимов
Phòng thông minh Không hút thuốc
Lưu trú vào thg 7, 2024
Gia đình
6 đánh giá
3.0/5
Đăng tải vào 12 thg 7, 2024
К сожалению не смогли попасть в этот отель
Dịch
Silverman
Phòng Plus Smart giường King Size không hút thuốc
Lưu trú vào thg 7, 2024
Vợ chồng
31 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 8, 2024
Excelente servicio y atencion
Dịch
Tài Khoản Khách
Phòng Giường King Size thông minh
Lưu trú vào thg 6, 2023
Vợ chồng
2 đánh giá
3.7/5
Đăng tải vào 26 thg 6, 2023
近ADO 巴士站,徒步約10-15分鐘到達
Dịch
Người Dùng Ẩn Danh
Phòng thông minh Không hút thuốc
Lưu trú vào thg 8, 2022
Khác
1 đánh giá
2.5/5
Đăng tải vào 22 thg 8, 2022
吹風機是壞的,服務很慢。被子是那種薄薄一層的不舒服,也沒有別的替換.
Dịch
Cindy
Lưu trú vào thg 5, 2022
Vợ chồng
31 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 18 thg 5, 2022
Excellent un hotel divino! La gente muy amable
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2022
Một mình
14 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 26 thg 5, 2022
此酒店環境服務都屬於中上。離大超市近。沒有自己的沙灘。坐公交車四十分鐘到海灘
Dịch
Tài Khoản Khách
Lưu trú vào thg 3, 2024
Khác
1.0/5
Đăng tải vào 1 thg 3, 2024
This hotel is an absolute shambles. First thing to note is the manager (David Cruz) refused to refund our ‘Tourist Tax’ payment of approx $1260MXN ($140MXN per night) for the 9 nights we didn’t stay, as we had to check out early due to the endless issues at this absolute dive of a hotel. He is an untrustworthy thief and abuses his power over foreign travellers. If you read the other reviews (wish we had!) not the first time he’s done this by the looks of it! The first room we were provided with had a broken door lock and was therefore not safe, so they offered us a second room. The second room was directly above an incredibly noisy fan outlet, upon investigating the noise I opened the window to see where it came from and the air pressure from the unit below was so much the curtains hit the ceiling! I cannot believe ANYONE has ever managed to actually sleep in that room. The third room was at least quiet, but was dirty, had broken electrical outlets and a shower that didn’t have temperature control, and the morning after failed completely and wouldn’t turn on. We reported these issues to reception who said they would fix it (Thursday evening). They said we could pay to upgrade to the sister hotel if we were not happy with this one (we didn’t want an upgrade, just the basic facilities - such as a locking secure door, some peace and quiet and a working shower - all too much to ask for here!) Friday, nothing done. Complained to our holiday provider who said they would get the hotel to confirm a refund for the unused nights and we could be on our way. Chased them all day to confirm the refund and eventually in the evening they said reservations were now shut, and they couldnt confirm if they could refund us for the unused nights but would in the morning tomorrow (Saturday). Chased them Saturday, no response at all until Midday, where they said reservations were closed for the weekend and nothing could be done. After much back and forth and deciding to not let these untrustworthy thieving criminals ruin our holiday, we took our chances and checked out to find alternative accommodation at our own expense. Manager refused to refund the cash "tourist tax" paid, gave no good reason and told us we were not allowed to record the conversation to pass back to Thomas Cook our holiday provider - shady or what?! Outside of these issues, the rooms are outdated, in poor states of repair and very very dirty. Huge gaps under doors, not safe or secure. This place would be shut down if it was in the UK, and the manager would be in prison! Please read the other reviews with similar experiences. I have never had to leave a bad review before like this for anywhere, but truly need to warn anyone off staying in this horrendous establishment with it’s corrupt manager. Building works going on here too... photographed outside for when they enivitably try to deny it here - if you enjoy the sound of loud drilling whilst on holiday, book now to ensure maximum time list
Dịch
6/7
dee dee m
Lưu trú vào thg 4, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 15 thg 4, 2024
we arrived by taxi and the door staff greeted us with smiles and assisted us to our hotel once booked in. we stayed in 609 . has a view of the back roads so nothing to look at much. the room is very spacious and clean. lots of hot water which is a bonus as many places in mexico have only Luke warm. made service is excellent. we always leave a tip. this is a very clean hotel with a lovely outdoor pool area. the lobby is huge! and wifi works well every where. the only down fall in my opinion is unless you have your days planned (day excursions) there isnt much to do. there is a town square that offers many open air dining and venders galore! you can also go by bus to playa caracol beach. but be prepared to pay 600 pesos to rent an umbrella and 2 chairs so bring an umbrella. there is a very large chedraui at the entrance to the public access so you can buy snacks there and even offers beer on tap. and a lovely patio you can enjoy it and lots of food options. this really is a lovely hotel that really doats on their guests so enjoy yourselves by the pool. they do have a sorts bar that offers light lunches and light dinners as well as drinks. and an open air bar by the pool. we reserved our room with breakfast included. the breakfast is very good but you can only go once a day.
Dịch