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Đánh giá tiêu cực(5)
Pawadee Suwannakarn
phòng, 1 giường King Size(the kipling)
Lưu trú vào thg 6, 2025
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 2 thg 8, 2025
We had a lovely stay at The Fellows. Just a short walk into Cambridge city center. The bed was very comfortable. The shower was amazing. I would definitely recommend
Dịch
Phản Hồi Từ Khách Sạn: Dear Pawadee,Thank you so much for your kind words and outstanding rating! We are thrilled to hear you enjoyed your stay in The Kipling room and that our location, comfort, and amenities all contributed to a memorable visit.It is especially great to know the bed and shower left a lasting impression! We truly appreciate your recommendation and hope to welcome you back to The Fellows again soon.Warm regards,Vanessa de NavaFront Office Manager
Renxi Qiu
Phòng Studio cao cấp(the newton)
Lưu trú vào thg 7, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 4 thg 8, 2025
very convenient, excellent for family trip, spacious room and perfect location if you are driving to Cambridge.
Dịch
Phản Hồi Từ Khách Sạn: Dear Renxi Qiu,Thank you so much for your outstanding review and perfect scores across all categories! We are thrilled to hear that you found The Newton Superior Studio spacious and convenient for your family trip, and that our location suited your needs so well for driving into Cambridge.It was a pleasure having you with us, and we hope to welcome you and your family back to The Fellows House on your next visit.Warm regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
Phòng Studio cao cấp(the newton)
Lưu trú vào thg 7, 2025
Gia đình
7 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 13 thg 8, 2025
Nice newly built hotel with underground carpark. Great staff & services.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay in our Superior Studio, The Newton. We are delighted to hear you enjoyed our newly built property, underground car park, and especially our great staff and services, our team will be thrilled to know their efforts made your stay memorable.We appreciate your comments regarding the amenities, cleanliness, and surroundings, and we will continue to work on enhancing these areas to ensure an even more enjoyable experience for our guests.We look forward to welcoming you back to The Fellows House in the near future.Warm regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
Phòng Studio(the darwin)
Lưu trú vào thg 2, 2025
Gia đình
4 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 30 thg 3, 2025
Lovely service and great location. I will come back again and even consider a long stay because the hotel is wonderful.
Dinner menu could have been more varied given the price and pool is small but overall a lovely weekend
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your kind review. We are thrilled to hear that you enjoyed your weekend with us and found our service and location to your liking. It means a lot to know you would consider returning for a longer stay — we would be absolutely delighted to welcome you back!We appreciate your feedback regarding the dinner menu and pool size. Your comments have been shared with the relevant teams, as we are always looking for ways to improve the guest experience.Thank you again for choosing The Fellows House. We look forward to welcoming you again soon!Warm regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
Phòng Studio(the darwin)
Lưu trú vào thg 2, 2025
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 19 thg 5, 2025
Fabulous stay in a great location. Only 10-15 minutes walk to the city centre.
The staff are incredibly helpful and polite.and the rooms have everything you could possibly wish for.
Breakfast was amazing with so many choices and quality items available.
Highly recommended and looking forward to returning.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your wonderful feedback!We are thrilled to hear you had a fabulous stay and enjoyed our location, just a short walk from the city centre. It is especially rewarding to know our team made such a positive impression — your kind words about their helpfulness and politeness mean a lot.We are also delighted that you found the room well-equipped and that our breakfast exceeded expectations. We take great pride in offering variety and quality, so it is fantastic to hear you appreciated it.Thank you for the high recommendation — we very much look forward to welcoming you back soon!Warm regards,Vanessa de NavaFront Office Manager
fablucious
phòng, 1 giường King Size(the kipling)
Lưu trú vào thg 5, 2025
Một mình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 12 thg 6, 2025
Very welcoming, cozy, great food and service
Well above expectations.
Dịch
Phản Hồi Từ Khách Sạn: Dear fablucious,Thank you so much for your wonderful feedback!We are delighted to hear that you found your stay welcoming and cosy, and that our food and service exceeded your expectations. That is exactly the experience we aim to deliver for every guest.We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
phòng, 1 giường King Size(the kipling)
Lưu trú vào thg 4, 2025
Cặp đôi
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 24 thg 5, 2025
Great hotel in a good location to wander into the centre of Cambridge.
Dịch
Phản Hồi Từ Khách Sạn: Dear Values Guests,Thank you for your kind words!We are so pleased to hear you enjoyed your stay and found our location convenient for exploring the centre of Cambridge. It is always a pleasure to know our guests are able to make the most of the city from our doorstep.We look forward to welcoming you back again soon.Best regards,Vanessa de NavaFront Office Manager
Người Dùng Ẩn Danh
Phòng Studio(the darwin)
Lưu trú vào thg 11, 2024
Cặp đôi
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 4 thg 1, 2025
Beautiful hotel with great service! We were checked in by Mark, he was lovely. The pool was quite small and the sauna didn’t work properly but other than that great stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your lovely review! We are so glad to hear that you had a great stay and that Mark made a positive impression during check-in. We appreciate your feedback about the pool and sauna, and we will make sure to look into the issues you mentioned to ensure everything is working properly. We hope to welcome you back soon for another wonderful stay!Best Regards,Vanessa de NavaFront Office Team
Baby che
phòng, 1 giường King Size(the kipling)
Lưu trú vào thg 4, 2024
Cặp đôi
4 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 11 thg 5, 2024
The hotel room is big .But a bbit far away from central.The overall experience is awesome💯
Dịch
Phản Hồi Từ Khách Sạn: Dear Baby che,Thank you for your review! We are glad you enjoyed the spacious room and had an awesome overall experience at our hotel. While we are located a bit away from the central area, we strive to provide a comfortable and enjoyable stay for our guests. Your feedback is valuable to us, and we appreciate you sharing your positive experience. We hope to welcome you back again soon for another great stay! Best regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
Phòng Studio(the darwin)
Lưu trú vào thg 9, 2024
Khách đi công tác
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 10 thg 11, 2024
Although not in the city centre, it’s really not far from it.
Nicely appointed rooms but more than anything else, great service, especially at reception.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your thoughtful review! We are glad to hear you appreciated our rooms and the service, particularly at reception. While we are not right in the city center, we are happy to know the location worked well for you—convenient yet peaceful. We truly value your feedback and hope to welcome you again soon!Best Regards,Vanessa de NavaFront Office Manager
JMBF
Phòng Studio cao cấp(the adkins)
Lưu trú vào thg 2, 2024
Gia đình
13 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 1 thg 4, 2024
Great hotel with a cozy atmosphere. The room was large with a nice view out over the surrounding area. Location is great with a 10-15 minute walk into the center. Breakfast was surprisingly good.
Dịch
Phản Hồi Từ Khách Sạn: Dear JMBF,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you had a great experience and enjoyed our cozy atmosphere, spacious room, and the nice view from your accommodation. It's wonderful to know that our location was convenient for you, allowing easy access to the city center within a short walk. We're also pleased that you were pleasantly surprised by the quality of our breakfast offerings.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area.If there's anything specific you would like to share or if you have any requests for your next visit, please feel free to let us know. We're here to ensure that each stay with us is memorable and comfortable.Thank you once again for choosing our hotel. We can't wait to host you again soon.Warm regards,Vanessa de NavaFront Office Manager
Inma
Lưu trú vào thg 7, 2024
Gia đình
4 đánh giá
4.5/10
Đăng tải vào 8 thg 9, 2024
Dear Sir/ madam
Trip.com order no. *********
Name: Cheung wai yan
Check in date: 29 Aug - 30 Aug 2024
I checked into the Hilton Hotel the Fellows House Cambridge on August 29th. When I checked in that day, I wanted to complain. The check-in staff in the lobby had made a mistake and asked me if I could accommodate two adults, and then arranged for us to stay in room 432. The room type is wrong. There are very few rooms, and the sofa bed is not big enough for my daughter to sleep on. It is also very small because the room type we booked is for two adults and one child and the room type I booked is larger, so we asked the hotel staff to change the room I originally booked, but they insisted that the room type I originally booked was already fully booked, and they only compensated us for breakfast. In fact, we were not satisfied, and we did not need breakfast because my daughter It was impossible to sleep on the sofa bed in room 432. It was not enough for my daughter to sleep on because her daughter was already 13 years old and her height was 163 cm. So we asked the hotel again to change the room I originally booked, and they finally changed it. Helped us find other rooms, and finally found a room in Room 104 on the lower floor, which was a larger room. However, since we had requested a high-floor, quiet room when we originally booked the hotel, Room 104 was on the lower floor and nearby. The roadside was very noisy. We couldn't sleep all night that day. We didn't sleep well. Moreover, when we checked in, it took a long time for your staff to change rooms. We didn't enjoy the hotel's facilities at all. For example, the swimming pool and fitness room, this experience is really bad. We really want to complain about the situation you provided to our hotel. We are not satisfied with it. I have called Trip.com to report it, but Trip.com staff helped us follow up and report it to you. , but your hotel staff still insisted that nothing was wrong. I am deeply dissatisfied and disappointed with you. I ask for other compensation. Please handle my case seriously and not be perfunctory. Thank you.
Best regards
Cheung Wai yan
Tel: +852 6680 8414
Dịch
Phản Hồi Từ Khách Sạn: Dear Inma,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustrations you encountered during your stay. It is truly disappointing to hear that we fell short of meeting your expectations, especially with the room assignment and the delay in resolving the issue.We understand how important it is to have the correct room type and comfort, particularly when traveling with family. The fact that your initial room did not meet your needs, and that the room change process was slow and resulted in a less-than-ideal accommodation, is unacceptable. We also regret that you were unable to enjoy the hotel's facilities due to these issues.Please be assured that we take your feedback very seriously, and we will be addressing these concerns with our team to ensure that this does not happen again in the future. We will also review the communication process to make sure that guest requests are handled more efficiently and that we provide the appropriate room accommodations as reserved.Once again, we deeply apologize for the inconvenience and dissatisfaction caused, and we hope to have the opportunity to restore your trust in us in the future.Best Regards,Vanessa de NavaFront Office Manager
Nicholas
Phòng Studio(the darwin)
Lưu trú vào thg 7, 2024
Cặp đôi
3 đánh giá
7.0/10
Đăng tải vào 13 thg 11, 2024
Lovely hotel, slightly outside of city centre. Housekeeping and service not quite there for a 5 star property (room service plates not removed from corridor, dirty towels left in swimming pool area for long periods of time)
Dịch
Phản Hồi Từ Khách Sạn: Dear Nicholas,Thank you for taking the time to share your experience at The Fellows House. We are glad you found our hotel lovely and appreciated its unique location just outside the city center.I am truly sorry to hear that housekeeping and service fell short of your expectations during your stay. The delays in clearing room service items and dirty towels in the pool area are not reflective of the high standards we aim to provide. I have addressed these concerns with our team to ensure prompt attention to such details in the future.We value your feedback as it helps us improve, and we hope to welcome you back soon to experience the enhancements we have made.Best regards,Vanessa de NavaFront Office Manager
Tài Khoản Khách
Phòng Studio(the darwin)
Lưu trú vào thg 7, 2024
Gia đình
9 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 15 thg 10, 2024
Good hotel for families and relative walking distance to town and historical locations.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your kind review! We are glad to hear that you and your family enjoyed your stay and found our location convenient for exploring the town and historical sites. We hope to welcome you back for another visit soon!Best Regards,Vanessa de NavaFront Office Manager
Người Dùng Ẩn Danh
Lưu trú vào thg 5, 2024
Cặp đôi
6 đánh giá
7.5/10
Đăng tải vào 28 thg 6, 2024
It’s a bit far from city centre. The shower pressure was a bit weak. The room was spacious.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your feedback. We are glad to hear that you found your room spacious. However, we are sorry to hear that the shower pressure and the distance from the city centre were not to your satisfaction.We appreciate your comments as they help us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Vanessa de NavaFront Office Manager