Swathi
22 tháng hai, 2024
I was really excited to go here and we had selected one of the most priciest room choice they had, expecting a really fun vacation. The hotel has very good reviews and seemed highly rated. But here below are some of the pros and unfortunately more cons:
Pros:
Clean facility
Helpful staff
Lots of restaurants choices
Cons:
- As soon as we checked in, even though it was 3pm, check in, we didn't get a room till 4-4.30pm.
- Our room was almost a 10 min golf cart ride away!! So, all the entertainment, pool access, restaurants were far away from our room, and every time we had to step out, we needed to call for the golf cart. Which just seemed very inconvenient, but definitely a way for the resort to make extra money! Who carries that much small change $$ for tips! It was just not something we were prepared for.
- Even though there were so many restaurants to eat at, we only ate at 3 restaurants, because all others had 1.5-2hrs wait time each time we tried! They don't take reservations, so cant really skip the wait.
- Entertainment, I might add what entertainment?! The customer service was really poor. We didn't really see any entertainment because there wasn't enough information about it!
- We tried to book an excursion via the concierge at the hotel, and they tried to rip us off by charging an additional $150. We booked the same excursion directly from the website!
- Been a VIP Silver Elite member at ******* gives me some benefits - which I did not end up getting!
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