Khách Sạn Có Phục Vụ Bữa Sáng Tại Cleveland

酒店裝修很漂亮，爵士老錢風，喜歡藝術壁紙和銅頂燈，房間乾淨衞生，酒店地處克里夫蘭downtown 中心，出行便利，前台工作人員服務態度很好，給的第一個房間靠近車庫有很大的機器噪音，提岀來後立即給我換了一個很滿意的安靜房間

第一次訂這裏，就在市政廳對面，離搖滾博物館很近。位置好，景觀也不錯，停車場略遠，物有所值，克利夫蘭排名前三的酒店。

Great service great experience

The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..

Booked a last-minute one-night stay and it was perfect—clean, comfortable, beautifully designed, and had everything we needed. We also spent the rest of our night at The Vault, which was such a fun bonus. Great location overall. Would definitely stay again.

Hotel is in the edges of Cleveland downtown on the second floor of a mixed use building. Relatively convenient location but not very walkable.

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...

Vị trí tốt, Khách sạn có vẻ trong tình trạng tốt, thiếu các đường ống sạch sẽ, hoặc là được dọn dẹp vội vàng. Sàn phòng vệ sinh của chúng tôi không được lau, bạn có thể biết điều đó qua tấm thảm phòng tắm chuyển sang màu đen khi chúng tôi lau nước tràn từ vòi hoa sen. Đổ thùng rác washropm và một ít tóc vào thùng rác. Giường thoải mái và sạch sẽ. Nhân viên thân thiện, đặc biệt là bộ phận đồ ăn/tiệc. Ngược lại, nhân viên trông xe rất thô lỗ. Anh ta ngồi đó nghe điện thoại trong khi chúng tôi vật lộn để vào bãi đậu xe mặc dù chúng tôi đã trả tiền trước cho bãi đậu xe. Anh ta có vẻ khó chịu khi chúng tôi yêu cầu giúp đỡ. Không chắc anh ta đến đó để làm gì. Hóa ra đó là vấn đề máy quét của họ. Phí đỗ xe là 20 đô la một đêm và bữa sáng tự chọn là 18 đô la cho người lớn và 6 đô la hoặc 8 đô la cho trẻ em dưới 12 tuổi.