Hotel is in an excellent location. Right next door to a shopping mall and Walmart . Mall has many choices for food on the 4th floor. Bed is comfortable. Room is clean and of an acceptable size. Hotel has 2 clothes washing machine plus 2 dryers for guests to use. Only disadvantage is the road access to the front of hotel. It is also used by delivery trucks for the shopping mall which will block taxi or Didi from getting to the hotel. Miss Cheong at the front desk was very welcoming, friendly and helpful. Breakfast is the standard Chinese style breakfast.
We chose the hotel due to the fact that they allow pets. The service was very good. People always helped even though is was more difficult due to the language barrier, since our chinese language skills are terrible. Our initial room which was more expensive for had a great view and we were initially very happy until evening came around and KTV singing started. The sound was so loud you heard inside the room. The room was in section A of the complex. The next day we moved into complex B where it was much more quiet, but the room was not as nice. Since the hot spring area was out of service during our visit we received vouchers for afternoon tea instead which was more like a whole meal. Breakfast buffet was great and on the days where there there was no buffet due to only a few guests staying they would serve lots of food to your table. There is also a new walking trail kind of starting behind the hotel complex which offers great views onto the lake. All in all we had a quite pleasing stay.
This place was not that easy to locale within Bavarian.The staff member was not helpful,tried to give us one of their lesser rooms saying there is climbing of stairs involved.We had some luggage and asked fkr another room which he reluctantly agreed to.Then,when we arrived at the new rokm the wifi was not connected and he claimed he was unaware of it even though it stated in previous reviews online that some guests complained about it in the past..That made out stay a bit unpleasant from the start.
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