Tài Khoản Khách
ngày 16 tháng 9 năm 2024
No sense of humanity. My nephew passed away minutes before noon and we have to rush back to SG for the funeral. Didnt have time to cancel the hotel on the spot or do anything. All we need to do was to rush back home. Lucky for us its an open ticket for us to get back to SG.
When the funeral n prayers were settled, i called up TRIP.COM to explain my situation. They advised me to cancel n attached the death certificate.
However all i got was a rejected response from the hotel. Whr is your sense of compassionate n humanity.? I dont expect to get a full refund but at least partial or something would be good enough. Its not that we purposely cancel! We are already at Batam! Just going to have lunch before checking in and we received the bad news.
I have also attached the death certificate as proof why we have to rush back home. Its not something that we wanted.
Response from hotel was definitely disappointing.
No sense of humanity. Will never book this hotel again.
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