TTài khoản kháchBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
TTài khoản kháchPeople are very nice, also offering coca tea and Muna tea for mountain sickness. But the rooms are so old and wifi doesn’t work. No amenities.
TTài khoản kháchThe photos don't do justice to the place! The hotel is fantastic--the location is close enough to the attractions but just outside of the main tourist area since it's up on the hillside, so it's the perfect combination of convenience and relaxation. The check-in process was so welcoming, we felt at home as soon as stepping into the hotel's courtyard. The views from the hotel were unbelievable; the breakfast was great; the rooms were very clean and has all the comforts you'd need. And don't miss the llamas in the backyard! The restaurant staff didn't seem very experienced but it was sufficient.
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
TTài khoản kháchOverall the hotel was good, service was good, laundry services excellent. 2 issues:
1) location: the front is not a street but a walking lane, so taxis and tour transportation cannot come to front door. This alleyway also has many clubs so the noise and foot traffic is all night long.
2 Breakfast was included , however if you want a second omelette they wanted you to pay for it. Free breakfast means free, any other buffet restaurant you can take as many eggs as you wish.
Overall I would stay there again,
IIURII OBLIKOVВ целом отель неплохой для Куско, маленькая комнатка, маленькое окошко, очень маленький санузел, не обогревается, нет питьевой воды, тапочек, но ставлю 5 за чистоту, за расположение, и за то, что отель новый. Когда мы там жили, стоимость составляла 90$ за ночь без завтрака. Для такой стоимости нормально. Но когда мы уехали на 2 дня и вернулись обратно, стоимость составляла уже 180$ за ночь, что для данного отеля просто невообразимо. Прожив неделю в Куско, стало понятно, что цена и качество не только для данного отеля но и для других большая проблема! Цены ставят высокие, а сервиса предоставляют минимум!
TTài khoản kháchHad two separate bookings with the hotel as I was going to Machu Picchu and staying overnight there. During my first day at this hotel in my first reservation, I was asked to pay for this second booking together. No receipt given but was assured that there will not be any misunderstanding. Was told to pack and leave my things at the reception and check out and re-check in. So not sure why I needed to pay for the second reservation upfront in my first booking (Maybe afraid that I would cancel it as I was really tempted to). As mentioned in my previous post, the amenities are severly lacking, cause of low water supply, the pipes and toilet filling up is very loud and the water flow from the tap is like the picture at night and it was trickling and dripping one of the early mornings when I had a tour. In short, i will not stay here again.
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