SpringHill Suites Baltimore Downtown/Inner Harbor

We were very pleased with our stay at Springhill suites. The Valet gentleman, Akeem(?), was very helpful, polite and professional. Darrien was fantastic, accommodating, polite and professional. Answered my many questions with great suggestions. Our rooms were special, clean and comfortable. We enjoyed our breakfast, especially the eggs w/cheese.

The AC was very very loud I had to turn it out.

Nice food.

整體還可以，畢竟價格不便宜。但這個服務態度是真的不怎麼樣，説話聲音小吧，再問一遍就不願搭理了。第二天請前台幫忙預訂去機場的車，前一天晚上定好早上6:50的，結果早上這個時間去了還是同一個前台卻説你剛又沒説，以為你不要了，然後又重新等了22分鐘，且價格是我們從機場打車過來的兩倍！

酒店位置在內港，出行方便，周邊有超市，房間設施雖有點陳舊很衞生 ，大堂較高、較大 ，早餐尚可，居住總體滿意，推薦！

Springhill第一次入住，體驗很好。房間很大，空間充足，冰箱，微波爐加熱非常方便，前台服務非常棒！早餐也不錯，不過天天一樣。下次來還會入住！

여행 가족 사업

My husband and I stayed for one night to attend a concert. Upon arrival, around 6:00 pm, the front desk agent welcomed me, but that was the only kindness or professionalism she extended. She answered questions I had about valet services and then didn't say much else. She very quickly rattled off some info about breakfast and the location of the elevator, but I had to ask her questions about wifi, check out time and any incidental holds. I walked away from the front desk, and while my husband was talking with valet I realized I needed to ask the front desk agent about a possible late checkout. There were no other guests at the front desk and the lobby was practically empty. I asked her about my options and while seated and without looking up from her computer screen she responded "call the front desk in the morning", in an annoyed tone. Our room was okay, it definitely is outdated, and very poorly lit even though there were several lamps. The shower made a high pitch squeal when turned on and barely had any hot water. There was no ice machine on our floor (7th floor) and the hallways had a very weird smell, similar to urine. The front desk agent in the morning was MUCH nicer and he was actually professional. The valet attendant that retrieved our car was awesome... she was very friendly and quick. Overall, the hotel provided what we needed... a place to sleep and located very close to the venue we were attending (CFG Bank Arena).

The staff were amazing from reception to breakfast preparers. Reception was very informative and friendly. The hotel itself was quiet but it was the night before a holiday so there was quite a bit of street noise late at night.