Crowne Plaza North Augusta

My experience at this hotel was less than satisfactory. The front desk staff and maintenance were great. However, the staff in the hotel lounge restaurant part & upstairs were HORRIBLE. We had to hunt down someone to take our orders on two separate days. We sat down & no one offered a menu but walked by us multiple times avoiding eye contact on purpose. We raised our hand to waive & signal multiple times but were ignored. Both times it took us AT LEAST 30 minutes just to get a menu & 40 seconds of service. We were told both times to wait a moment so they could help us but both times we were brushed off. Both times, they took our personal credit card & held it for hours until we were ready to pay. We have never experienced that anywhere. We did not understand why they couldn’t charge it to the room OR take our card when we were ready to pay as normal. We asked one waitress for a menu & she told us we needed to get up, walk over to the bar & get the menu ourselves. Besides the service, the room was BAD. Two bugs were located. The chair in the room was sticky & dusty (dirty). There was a long brown stain on the top cover. The shower floor was not clean & so disgusting that I did not feel comfortable taking a shower upon checkout. After the second day, I noticed red spots on certain locations on the wall. Upon closer look, it appeared to be blood. All of this was documented with pictures. This was the nicest hotel in the area but I was better off staying at a motel.

My stay at Crowne Plaza North Augusta was phenomenal! From the moment I arrived, I was greeted with warmth and professionalism. The amenities surpassed my expectations, providing everything I needed for a comfortable and enjoyable stay. The rooms were spacious, modern, and meticulously clean. The staff were incredibly friendly and attentive, ensuring that I felt welcomed and valued throughout my stay. Their genuine hospitality made a significant difference in my experience. Additionally, the surrounding area was beautiful, offering picturesque views and convenient access to nearby attraction

AC blew air but never got cool at all. Rooftop bar and restaurant are great! Worst thing of all is a motion detector in the bathroom that turns on all the lights to bright! Aweful idea! There’s already a nice night light in there. No need to wake everyone up by blaring lights in your face that you Can’t control at 2 am!! Worst idea Ever!!

The property was very nice, safe and restaurant & bars on the property were a plus. The rooftop bar was a great hangout spot and didn’t have to worry about driving. The area had sidewalks if you wanted to tour the area. This was a birthday getaway for my fiancé and he thoroughly enjoyed it. I recommend and would return. No microwave in room but one in lobby for guest use.

Generally the hotel is nice. Be prepared for nearby off site parking @ $12/day. Toilet seat was loose (I fixed it). Black mold inside the shower along the door track. Quiet most of the time but not the most quiet room we've had. Occasional noise from our upstairs neighbor, banging, etc, kids out screaming & yelling at the pool 10:30-11pm (not sure when it ended). They only clean the rooms every 5 days although they will provide clean towels and make the bed with the existing sheets daily. Staff was friendly.

Very clean room and the staff is top notch! Love the rooftop bar and the pool is awesome! I definitely recommend staying here over anywhere else!

Hotel was very clean and parking was easy. The check in process was a little lengthy. Also, was not expecting a bathtub in an accessible room.

Great location! Room was okay. Sofa in room was stained and looked like it had been there since the 90s. Service staff was nice.

Prom night and several other loud parties. Thought valet service but no .. was told you can park behind hotel. 20 min later found parking spot . Dragged luggage .. front desk not friendly. Very plain average place