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Tài Khoản Khách
Phòng Đơn Nhìn ra sông Nile
Lưu trú vào thg 12, 2024
Một mình
2 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 29 thg 1, 2025
Perfect stay... I enjoyed the location for the free transportation from or to the island... the port is in a place near to everywhere... the restaurant staff and housekeeping was very freinly in addition to the guest relation Christine ...
but the reception staff was very rude and unfreindly and non cooperative... But Christine always recovering the obstacles...
The breakfast was ok
the room service food was good i have ordered club sandwich,salad and fetuchini it was ok
Thank you really for all the staff except the reception
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Wojianvrendepanghu
Nhà gỗ (chalet) Nhìn ra Vườn
Lưu trú vào thg 2, 2025
Du lịch cùng bạn bè
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 3, 2025
Very good, beautiful environment, it is a hotel worth visiting
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Tài Khoản Khách
Phòng Tiêu chuẩn Nhìn ra Vườn(2 giường đơn)
Lưu trú vào thg 12, 2024
Du lịch cùng bạn bè
4 đánh giá
3.2/5
Đăng tải vào 5 thg 1, 2025
On an island, an older hotel that could use some upgrades and refurbishment. Very easy to get to with a ferry every 15min. Good options are poor at the hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guestThank you for choosing our hotel and let us extend our deepest apology for any inconvenience that happened. we take our guest comments in great care, and we appreciate them all; we hope to welcome you again.Best Regards,Hotel Management
Tài Khoản Khách
Phòng tiêu chuẩn hướng nhìn ra sông Nile(2 giường đơn)
Lưu trú vào thg 4, 2024
Gia đình
1 đánh giá
3.0/5
Đăng tải vào 7 thg 5, 2024
The Location is amazing , the rooms was not clean at all the hotel needs renovation from doors to windows to bathrooms to .......
the mattress was very bad at the morning i have a back pain i asked to change it but they never changed.
same breakfast for 3 days the stuff was good and helpful
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for your feedback. We’re pleased you enjoyed the location and appreciated our staff’s hospitality. However, we sincerely regret that the room cleanliness, facilities, and mattress did not meet your expectations. Your concerns have been noted, and we will address them with our team to improve our guests’ experience.We appreciate your input and hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,
Yujie
Nhà gỗ (chalet) Nhìn ra Vườn
Lưu trú vào thg 9, 2023
Gia đình
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 2 thg 11, 2023
Excellent experience. The hotel is located on a island in the river Nile, with beautiful sunrise scene and have friendly staff.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Tài Khoản Khách
Chalet đôi với nhìn ra khu vườn
Lưu trú vào thg 11, 2024
Vợ chồng
5 đánh giá
2.7/5
Đăng tải vào 4 thg 1, 2025
Staffs are unhelpful. Not worth it!
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guestThank you for choosing our hotel and let us extend our deepest apology for any inconvenience that happened. we take our guest comments in great care, and we appreciate them all; we hope to welcome you again.Best Regards,Hotel Management
Wesley Kyle Howard
Nhà gỗ (chalet) Nhìn ra Vườn
Lưu trú vào thg 1, 2024
Vợ chồng
2 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 11 thg 2, 2024
Hotel is a bit old , so the doors don’t close well and the shower head was degraded and broken , so the bathroom was flooded after a shower . Otherwise no complaints , great hotel . Just needs a little upgrade
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your feedback. We’re glad you enjoyed your stay overall. We appreciate your comments regarding the room conditions and will address these issues to improve our facilities. Your input is valuable, and we hope to provide an even better experience next time.
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Du lịch cùng bạn bè
2 đánh giá
2.0/5
Đăng tải vào 12 thg 7, 2023
The hotel rated itself as 5 star but it should be only 2 Stars as everything is damn old and service is super bad . The entrance door to room is very old and not very well functioning. The toilet door, balcony door are super old and my room door is broken . The bedsheet is not clean , stained and extra bed was so damn old . Toilet is dirty and stain . It is equal to a guest house .
The staffs are not friendly and do not know exactly all information even opening hour of each restaurant. When we checked in, they do not know which room is available, keep switching and mess around with other clients room number.
Don’t stay at this hotel !!!
They cheat and all photos posted are many year ago.
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest,We apologize for the unacceptable experience you had at our hotel. We take your feedback seriously and are deeply sorry for the issues with your room, including the old and malfunctioning doors, dirty and stained toilet and bedsheet, and the broken room door.We also apologize for the poor service you received from our staff, including their lack of knowledge and friendliness. We understand that this is not the level of service you expect from a 5-star hotel.We want to assure you that we will take immediate action to address these issues. We will renovate our rooms and facilities to ensure they meet our standards. We will also provide training to our staff to improve their knowledge and service skills.Regarding the photos on our website, we apologize for any misleading information. We will update our photos to reflect the current state of our hotel.Once again, we apologize for your disappointing experience. We hope you will give us another chance to serve you better in the future.Best regards,
Pravin Madhavan
Phòng Tiêu chuẩn Nhìn ra Vườn(2 giường đơn)
Lưu trú vào thg 12, 2023
Gia đình
1 đánh giá
2.5/5
Đăng tải vào 10 thg 1, 2024
Hotel is very old and located on an island which makes it a tad bit inconvenient even though a free ferry service is provided. The rooms were dusty and very old, and facilities were average. I would not recommend staying here again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your feedback. We regret that the room conditions and overall experience did not meet your expectations. While the island location offers a unique setting, we understand that it may be inconvenient for some guests. Your comments regarding cleanliness and facilities have been noted, and we will work on improvements. We appreciate your input and hope to provide a better experience in the future.
HAMZA ALAWADAT
Lưu trú vào thg 7, 2023
Khác
3 đánh giá
3.2/5
Đăng tải vào 22 thg 8, 2023
Very old hotel not like the photo
Dịch
Phản Hồi Từ Khách Sạn: Dear valued guest,Thank you for sharing your feedback. I apologize that our hotel did not meet your expectations, particularly in regards to the discrepancy between our photos and the actual state of the hotel.I would appreciate it if you could provide more details about your stay, so I can better understand your concerns and make necessary improvements.Best regards,
jiyusha
Phòng tiêu chuẩn hướng nhìn ra sông Nile(2 giường đơn)
Lưu trú vào thg 1, 2024
Khác
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 16 thg 2, 2024
thanx pyramisa
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Tài Khoản Khách
Chalet đôi với nhìn ra khu vườn
Lưu trú vào thg 12, 2024
Khác
17 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 31 thg 1, 2025
酒店有24h免費接駁船,碼頭地址在pyramisa isis island pickup point。要不是老瀑布酒店的尼羅河景過於驚艷,否則住在這一島一店,享受世外桃源般的假期生活也是足夠愜意了。
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again. Best Regards, Hotel Management