Các đánh giá Odalys City Aix en Provence le Clos de la Chartreuse

Phản Hồi Từ Khách Sạn: Dear guest, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not live up to your expectations. We understand your concern about the deposit and it is well indicated in our communication materials at the time of booking. Your deposit was returned on the day of your departure. Our team responded to your e-mail on Booking, and as specified in that e-mail, the refund may take a little longer for some banks. We remain at your disposal and hope to have the opportunity to offer you a better experience. Best regards, The Odalys team

Phản Hồi Từ Khách Sạn: Hello Jenn, Thank you for taking the time to provide us with your feedback. We are sorry to hear that your stay did not live up to your expectations, and we apologize for any inconvenience you have experienced. Your comments have been heard, and we will do everything we can to improve the cleanliness and comfort of our accommodations. As far as location is concerned, it is specified that our residence is located 10 minutes from the city center and its centers of interest, and we always strive to provide you with sufficient information to help you organize your stay. We also specify in our communication materials that daily cleaning service is available only on request and at an additional charge. Nevertheless, we appreciate your positive comments about our staff and comfortable bed. We will address the issues you mentioned to ensure a better experience in the future. The Odalys team at Appart'hôtel Le Clos de La Chartreuse