Inkaterra Machu Picchu Pueblo Hotel

酒店就在列車站附近，出站右拐再右拐步行五分鐘就可到達，距離馬丘比丘景區坐車20分鐘，酒店服務很棒👍是一家意外驚喜的酒店，位於海拔2020米，位於高地和雨林之間，擁有50公頃的私家植物園，其中最為出名的是蘭花園，多達372個品種，酒店各時段都安排了各類活動，並配有植物專家帶我去觀賞了各種蘭花以及如何用植物泡茶，同時還有幸看到了祕魯國鳥動冠傘鳥，唯一遺憾的是退房時間是早上十點。

吃酒店的魚****了😇

Visited for my birthday in late April 2024 and it was a magical experience. The hotel is situated across the river in Agua Calientes set amongst the trees. You really feel like you are in the jungle but at a five star resort. You have to cross one of two bridges to enter or exit the hotel and it really feels like it’s its own little oasis. The rooms are bungalow style and are quite large with fireplaces. Breakfast and dinner is covered in your stay and everyone eats in the same dining hall down near the river. They have two heated pools and one non-heated and also have a spa. The only part that we didn’t like is they ask that you throw away your toilet paper instead of flushing it, which is new for Westerners. The idea of throwing away used toilet paper in a trashcan was not my favorite part, but I can deal with almost anything when I am traveling. I would say this is by far the best hotel in Aguas Calientes, after the Belmond right at the entrance of Machu Picchu, however, it is twice as expensive as Inkaterra. The third best option would be Sumaq. We were lucky enough to get a light rainstorm shortly after getting into our room for the night on day one and it was the best sleep soundtrack I have heard in a long time. All the orchids, flora, and fauna surrounding our room really made it a magical experience. I would suggest to anyone traveling to Machu Picchu, especially anyone who appreciates a unique five star hotel.

I want to "THANK" José Koechlin von Stein for having the vision to start "eco" Inkaterra and big shout out to "ALL" the staff at Inkaterra Machu Picchu. We have travel the world and Inkaterra M.Picchu team are some of the best! To the front staff, Nohely & Laura no question was ever a problem. To Fernando, our concierge who is one of the most detail planners/organizers I have ever met. He ensured that we received the most out of our three night stay. Will was our guide to Machu Picchu and private guide of the gardens. Will is a encyclopedia of local flora and fauna. We enjoyed our time with him. The food and wait staff provided some of the best restaurant /hospitality service!!!! Their chef has got it going on. Every dish was delicious and presentation beautiful. The bar staff were happy to make the Pico Sours. Diego and the rest of the wait staff were always taking care of the us and the rest of the guests. Well done DIEGO, you went above and beyond!!!! Spa team was good. We were impressed that the support staff including the gardening team were all so polite, professional and always welcoming when one passed by. The manager should be proud of their team which went out of their way to ensure my husband and I had a great and relaxing visit. Well done and we wish you all the best! Keep up the good work. We highly recommend and will return someday.

5 out of 5. Amazing customer service. Communication was smooth and was able to be assisted smoothly. Will book again looking forward to their stay and ambiance. Inviting and feel comfortable. Inkaterra chain is the best in Peru with not only friendly but highly skilled staff.

Very disappointed in my room. I was assigned number 54. There were dead bugs in the room, the exhaust fans were full of black dust and grime, the bathroom light was broken with wiring exposed, the light fixture in the toilet was completely missing, the shower was so dark we didn’t dare try to shower in the evening. The whole bathroom area is very very poorly lit. But I’m still giving the place a rating of three because the staff were nice, the meal in the restaurant was very good. Only stayed one night here but no way was this worth $500

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

Summary: Inkaterra has a wonderful setting and property, situated at the Machu Picchu train station. The food is good and plentiful. Service from the staff can be quite mixed. If your room smells like wood smoke, you probably want to switch, so everything you own doesn't smell like wood smoke. That said, we would stay there again. The convenience of walking out of the train, up the ramp and the Inkaterra porter is there to greet you and take your luggage is wonderful The hotel's beautiful location, situated in the cloud forest at about 6,700' with lush vegetation, has views to the river, train and town below. The individual rooms/ cabins (or casas) are sprinkled across the landscape and up the hill. The service could be very mixed. I had difficulty at check-in with the reception because a new employee, who also had more limited English, didn't know what she was doing. At each stumble, a manager would eventually step in, but it was so frustrating. Reason for only 4 stars: The cabin (#18) for my husband and I had a fireplace and a lovely room BUT it smelled so strongly of smoke that my asthma flared and our clothes, as well as our duffel, stank for days afterwards or, until washed. The property was full that night and after my struggles to check in, we stayed put. Breakfast and dinner were included for us and the food was very good, as was tea time. There were 2 choices each for the starter and for the main course, as well as multiple dessert options. The kitchen was very accomodating to my food allergies. Thank you!! The Welcome cocktail was our first Pisco Sour and worth drinking! Finally, the ecology center and the rangers/ guides there are very knowledgeable and interesting. Machu Picchu is clearly the star of the show but it's located on the eastern slope of the Andes and the ecology, terrain and birds there are very interesting. The hotel has multiple feeding stations that attract colorful birds of many kinds and are so easy to see. While walking the orchid trail, we saw a Cock-of the-Rock, a big deal for serious birders and one of the amazing birds of Peru.

The Inkaterra hotel chain, whether in Machu Picchu, Cusco or Sacred Valley was incredible. Very little hotels in the world have that level of quality and service. There is also a sense of eco-friendliness which commands respect. This place made our stay in Aguas Calientes, pleasant.