Khách sạn 4 Sao tại Gauteng, Nam Phi

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

Perfect layover hotel, so close to terminal A, only about 8 minutes in the free shuttle they provided the room was spacious, clean and comfortable. Dinner was really good, especially the springbok carpaccio! I’d recommend it to anyone needing to be near the airport.

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

Great guesthouse with beautiful view and friendly service!!

I stayed here for 2 weeks, and I enjoyed myself immensely! I mostly keep to myself and don’t go out, as I was just here to relax and unwind. However I felt very safe and comfortable with my stay. The room is clean and smells amazing! There was a cute glass balcony which was pleasant as I could step out a bit and enjoy the great weather. The bathroom was stocked, I had a good selection of teas and coffees. I was very satisfied and impressed with my room selection. Although I think next time I will choose the apartment hotel since I always bought my own food 😄. They have a free shuttle to and from Nelson Mandela Square every hour which I utilized. They have a pool which I could see from my balcony and a gym that was opposite my room, however I did not utilize either of those facilities. All the staff were very friendly, attentive and helpful. Would definitely recommend this place

I recently stayed for a couple of nights, and overall, it was an average experience. The check-in process was smooth, and the staff was friendly, which I appreciated. However, the room itself could have been a bit more updated. While it was clean, the furnishings seemed a little worn, and the bathroom, although functional, had some minor issues like a leaky faucet. The bed was comfortable enough, but I did find it a bit harder than I prefer. The hotel amenities were standard—there was a gym and a small pool, though I didn't have time to use either. The Wi-Fi worked fine, and I didn't encounter any issues with the air conditioning or heating during my stay. One thing that stood out was the location. It was pretty convenient for my needs, close to a few restaurants and shops, though not overly special. I was hoping for a bit more from the hotel's restaurant, as the menu was somewhat limited and the food was just okay. In short, it wasn’t a bad stay, but it didn’t blow me away either. If you’re just looking for a place to sleep without expecting anything extraordinary, this hotel will do the job.

This hotel is near airport and good for overnight stay to catch flights.You could get the shuttle at the bus station near the airport. The frequency is hourly. This hotel is near East Rand Mall. The counter staff told us that it is unsafe to walk across the street and advised us to take either Uber or hotel's van. If you are traveling in a group of 4 or more people, it is cheaper to get the hotel's van (80 rand one way) instead of Uber

Phenomenal experience here at Hyatt House in Sandton! Set in the suburbs of Johannesburg, this hotel provides a safe and tranquil environment. Rooms were super comfortable and had an apartment sort of setup with a stove, microwave, and mini fridge. In addition, the staff here are absolutely INCREDIBLE. I honestly cannot thank them enough. They are super kind and will make sure you have a great stay in Johannesburg. From the front desk to the breakfast staff, everyone was amazing, and I am looking forward to returning back to Joburg one day.