Khách sạn 4 Sao tại Texas, Hoa Kỳ

Phòng rất tuyệt, chỉ có điều là tủ lạnh bị mất. Cô nhân viên làm thủ tục nhận phòng không muốn dành thời gian giải thích về hệ thống thanh toán phí đỗ xe mới. Tải xuống/quét và thanh toán phí đỗ xe trên điện thoại. Cô ấy chỉ nói ”làm đi, tự giải thích đi”. Tôi đã làm theo và ngày hôm sau, nó không hoạt động, không thể ra khỏi bãi đỗ xe... Thật là lộn xộn! Điều này đã xảy ra nhiều lần với bãi đỗ xe mới... Thật bất tiện, máy quét không bao giờ hoạt động, họ cho rằng bạn chưa thanh toán khi bạn có bằng chứng trên điện thoại rằng bạn đã thanh toán! Có lẽ sẽ không bao giờ ở lại đây nữa. Thêm 18 đô la một đêm cho phí đỗ xe là vô lý! Nó không tăng thêm sự an toàn hay an ninh. Tôi đã ở đây nhiều năm rồi, điều này thật vô lý!!!

Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.

Cơ sở vật chất của khách sạn hơi cũ, diện tích phòng vừa phải và nhìn chung trải nghiệm lưu trú là tốt. Dịch vụ ổn. Việc đi lại cũng thuận tiện hơn. Trải nghiệm tổng thể rất đáng để lựa chọn lại.

房間很大，兩張大床一張沙發，空調製冷挺好。房間有小冰箱，樓道有製冰機，環境很安靜。唯一的缺點是不能開窗。不過休斯頓的酒店似乎都不能開窗。

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant. Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction. The room was great, wonderful view, bed/bedding was comfortable, shower was amazing. Customer service in the morning wasn't all that great.

Trải nghiệm khá dễ chịu. Các nhân viên đã hỗ trợ chúng tôi trong suốt một tuần đào tạo rất nhiệt tình và đáp ứng nhanh chóng nhu cầu của chúng tôi. Mariam, ở quầy lễ tân, sẵn lòng hỗ trợ và giúp đỡ khi được yêu cầu. Vị trí của khách sạn và các tiện nghi cũng rất tuyệt vời. Trải nghiệm tổng thể rất dễ chịu.

Vị trí tuyệt vời, chỉ cần đi bộ là đến Riverwalk. Nhân viên rất thân thiện và hữu ích. Vale rất hữu ích khi giúp chúng tôi có xe mỗi khi chúng tôi cần và giúp chúng tôi mang hành lý. Khu vực trò chơi gia đình tuyệt vời với các trò chơi như cờ tỷ phú, trò chơi ô chữ và cờ vua. Cafe un hotel có bánh pop tart khổng lồ và capachinos tuyệt vời! Phòng rộng rãi, thoải mái, giường sạch sẽ và tủ lạnh nhỏ xinh! Nhìn chung, tôi rất thích kỳ nghỉ của mình!

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.