I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
Everything was good except no pool. It said it had a pool online but actually there isn't one. Parking is also across the street, which is kind of annoying. Everything else was great. Close to OMSI.
First time in this hotel, quite good.
Good location, good room, separate shower and closet, coffee maker in room.
No parking, but there is a valet service. If you bring car you can park in the next block in Jefferson st, comfortable and reasonable price.
Housekeeping and waiting quite slow response for services.
Overall happy with the stay
Hotel Lucia is in a part of downtown that is somewhat quieter than the usual fanfare and yet close enough to the good eateries. It’s just about ten minutes away by walk to the Old Town, and five minutes walk from the Pioneer Square. Many bus as team lines run in this area for you to get out of town. My only suggestion is to have hot water served at the lobby drinks table throughout the day. And also I would have liked a pair of slippers too.
It was perfect location me and my daughter had a nice new years there the pool was clean and kids friendly across the street from the mall and lost of eatery’s we will be staying there again
Khách sạn nằm ở vị trí thuận tiện n*** trung tâm thành phố, giao thông thuận tiện. Ga trải giường có một vết bẩn, ngày hôm sau vẫn vậy. Có vài nhân viên lễ tân, nhưng mức độ thân thiện của họ không đồng đều. Phòng nhỏ, nhưng phòng tắm rộng rãi và sạch sẽ, rất tuyệt.
Khách sạn nằm ở trung tâm thành phố và không có bãi đậu xe riêng, nhưng có bãi đậu xe công cộng bên dưới tòa nhà văn phòng đối diện trạm xăng Citroën, giá khoảng 35 đô la một đêm. Cách khách sạn 5 phút đi bộ, n*** gần ngã tư.
Phòng nhỏ, chỉ có một giường, hai tủ đầu giường và một phòng tắm—rất nhỏ gọn. Xà phòng rửa tay trong phòng tắm có mùi thơm dễ chịu.
Dịch vụ lễ tân rất tuyệt vời. Là người ngủ không sâu giấc, tôi đã thương lượng để được một phòng hướng ra đường, và họ rất vui vẻ giúp đỡ.
Nhà hàng Mexico Lechon cách khách sạn 10 phút đi bộ và rất được khuyến khích. Nấm và sườn nướng cũng rất tuyệt vời.
I didn’t feel this hotel was worth the price tag. It was clean, nicely designed, and located downtown but they charge an extra $50 each night for services, don’t provide free Wi-Fi (unless you sign up for some kind of Hilton membership), and do not include parking. Also, that area is a business district. The East side of Portland is a more fun area to be based. The gym and pool were alright. Well-equipped but rather small.
I’d recommend shopping around better deals on the east side of the river.
Rất Tốt
127 đánh giá
8,7/10
Giá từ
117 €
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8.4/10
Rất Tốt
KKirus24Location is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
TTài khoản kháchI am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
KKamamo BailonKhách sạn là một khách sạn boutique nhỏ với dịch vụ hạn chế. Vị trí rất phù hợp với nhu cầu của chúng tôi (trò chơi Trailblazers) vì chúng tôi chỉ cách Trung tâm Moda vài phút. Khách sạn là giấc mơ của những người theo chủ nghĩa tối giản. Phòng nằm đối diện phòng ký túc xá đại học, nhưng sạch sẽ và gọn gàng. Khách sạn có quầy bar nhà hàng ở sảnh với thực đơn lấy cảm hứng từ Hàn Quốc. Quầy bar thu hút người dân địa phương trong khu vực và có bầu không khí thực sự tốt. Bãi đậu xe có giá 50 đô la một đêm, nhưng có các lựa chọn như đỗ xe trên phố với tổng chi phí khoảng 20 đô la một ngày (Giá đỗ xe trên phố kỳ lạ... ít nhất là đối với tôi 🤣) hoặc các bãi đậu xe gần đó với chi phí chỉ bằng một nửa giá đỗ xe của khách sạn. Giá phòng là một điểm cộng tuyệt vời và vị trí khiến chúng tôi không phải đắn đo.
TTài khoản kháchFirst time in this hotel, quite good.
Good location, good room, separate shower and closet, coffee maker in room.
No parking, but there is a valet service. If you bring car you can park in the next block in Jefferson st, comfortable and reasonable price.
Housekeeping and waiting quite slow response for services.
Overall happy with the stay
TTài khoản kháchKhách sạn nằm ở vị trí thuận tiện n*** trung tâm thành phố, giao thông thuận tiện. Ga trải giường có một vết bẩn, ngày hôm sau vẫn vậy. Có vài nhân viên lễ tân, nhưng mức độ thân thiện của họ không đồng đều. Phòng nhỏ, nhưng phòng tắm rộng rãi và sạch sẽ, rất tuyệt.
TTài khoản kháchI had a fabulous stay at this sustainable hotel that incorporates nature into every aspect of the property. I loved using the sauna & pool, the mini market, restaurants & lounging areas in the main building. I enjoyed having coffee on my balcony that overlooked the golf course. My one small complaint was there was some road noise & I hope they put up sound barriers at some point (I could only hear it outside from my balcony which was one of the far buildings, so I'm sure others may not experience this).
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