Tiện nghi nổi bật: Khu bãi biển riêng, Bể bơi, Spa
Rất Tốt
74 đánh giá
8,4/10
1 đêm
Từ SAR 485
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Xem Tất Cả Khách Sạn 4 Sao Tại Quintana Roo
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7.4/10
CCARESSEAshleiBeautiful hotel!! Spent an amazing week in a villa with my husband and we will never forget it. Our room was leaking a bit with the rain. Overall a wonderful experience. The museum was beautiful and the other location was well worth the drive to visit if you have a car.
TTài khoản kháchA pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed.
Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue.
Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!
AA.damVị trí tốt đối với sân bay, vị trí kém đối với đời sống du lịch của Cancun và Khu khách sạn vì nó rất xa mặc dù bạn có thể đến đó bằng xe buýt R 2. Khách sạn có cơ sở vật chất tốt và nói chung là đúng hơn. Tuy nhiên, vài ngày họ để lại cho chúng tôi ít khăn hơn mức cần thiết, vì vậy dịch vụ sẽ được cải thiện. Tuy nhiên, với mức giá tôi khuyên bạn nên nó.
TTài khoản kháchEl hotel hace mención a su nombre, en muchos aspectos es encantado. Las habitaciones e instalaciones son encantadoras! Las personas muy amables y los tours que ofrecen son a buen precio y con excelente servicio y amabilidad. El captan Santos nos llevó a la Laguna y fue un tour maravilloso. Porsupuesto que voy a regresar
TTorbsThis hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner.
The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place:
- very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again.
- very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel.
- the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours
- waiters service also very inconsistent. Some friendly, some couldn’t even say “hello”
- food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious.
- on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner)
Overall, too many little things that went wrong to make this stay enjoyable.
TTài khoản kháchBE AWARE: This hotel advertises that it has a rooftop pool. It does have a rooftop pool. But the management will close the pool to hotel guests for whole days at a time whenever they have a private/corporate booking (without informing guests in advance).
When asked why they feel this is appropriate, especially for guests who are only staying a few days, the manager said “because they can”.
TTài khoản kháchWe went to Cancun to end our honeymoon. We were greeted with a massive smile from all the hotel staff. Merary kindly checked us in. She saw we were on our honeymoon and very kindly upgraded us to an incredible room with the swim up pool. The room was stunning. We could chill in the pool whilst facing the beach. Not only did we get an upgrade we arrived at our room which had been decorated with balloons on the bed and the word love written with ribbon. We were also given a little cake too. The staff for our whole stay could not do enough for us. The food and drink options available were amazing! So much choice for both. The bar at night could have maybe done with another member of staff serving as we were waiting a long time for drinks but was worth it. The location of the hotel is perfect for the beach but also being so close to many other restaurants and bars in La Isla. Would 100% recommend this hotel.
Giá phòng trung bình cho các khách sạn 4 sao tại Quintana Roo là bao nhiêu?
Với khách sạn 4 sao ở Quintana Roo, giá phòng trung bình vào ngày thường là SAR 1.175, giá phòng trung bình vào cuối tuần (Thứ Sáu – Thứ Bảy) là SAR 1.205.
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