Khách sạn 4 Sao tại Occitanie, Pháp

*Chào mừng và Dịch vụ:* Đến lúc 4 giờ chiều diễn ra nhanh chóng với việc nhận phòng hiệu quả. Tuy nhiên, khách phải trả một khoản phí 3,60 € mỗi đêm và đặt cọc 150 €. Một bảng tóm tắt các dịch vụ được cung cấp bởi khách sạn đã được cung cấp. Điều quan trọng là phải dành một khoảng thời gian cho spa/phòng tắm hammam. Phòng tập thể dục được trang bị tốt với thời gian tập kéo dài. *Phòng:* Căn hộ khách sạn của tôi có giường đôi lớn, bồn tắm, bàn ủi, két an toàn, máy hút bụi và TV. Bếp nhỏ được trang bị đầy đủ tiện nghi với tủ lạnh, máy pha cà phê, đồ sành sứ, bếp nấu ăn, máy nướng bánh mì và ấm đun nước cũng như lò vi sóng. *Vị trí:* Khách sạn nằm cách ga xe lửa hai phút đi bộ cực kỳ thuận tiện. *Sạch sẽ:* Mọi thứ đều không tì vết khi tôi đến, với dịch vụ giúp việc hàng ngày. *Lưu ý:* Tuy nhiên, cơ sở có thể cải thiện sự sẵn có của các sản phẩm vệ sinh như dao cạo râu, bàn chải đánh răng và kem đánh răng. Các mẫu sữa tắm-dầu gội khá nhỏ. Máy sấy khăn không hoạt động. Nhìn chung, kỳ nghỉ của tôi rất thú vị nhưng một vài cải tiến nhỏ có thể khiến trải nghiệm trở nên tuyệt vời hơn. Tôi chỉ dành một đêm tại cơ sở này.

Chủ nhà hơi lạ vì mình là thành viên vàng trong chuỗi này nhưng mình không book qua trang web của họ ... cũng nhân viên bảo mình không có quyền ưu đãi thường của mình. Khách sạn ở vị trí tốt. Bữa sáng tuyệt vời với các sản phẩm chất lượng địa phương. Phòng hơi nhỏ cho 3 người, nhưng yên tĩnh, trong một thành phố đầy đủ !

Hotel have great location and just walk distance to Lourdes Sanctuary. Receptions staff friendly and quick response with our request. We have experience the aircon does not work in the afternoon and water heater does not work in the early morning. Hope they could better in the future.

Brilliant stay at Le Grand Balcon - only reason I knocked it down to 4* (and in reality it was more 4.8) was the state of the carpet in the room. Looked like it has been piecemealed together, had what looked like blood near the bed, and needed another hoover. Other than that, facilities were excellent, staff were super friendly and it’s in SUCH a good location. Carpet wouldn’t stop me staying there again, that’s for sure!

Everything with the hotel is excellent. Check in staff and house keeping are nice. One thing needs consideration is to resume provisions of bath mat in the shower room. Its a safety measurements. The bath tub is slippery when the shower is on. Amenities like toothpaste, tooth brush, slippers could be saved but safety measurements could not be sacrifice.

The room was nice and clean. My main issue with the hotel is the misleading advertisement about offering a shuttle bus to and from the airport. It turns out that they don't provide a shuttle bus to and from the airport after 11:00 PM, and they don't offer such service on the weekends, starting on Friday. These are essential details that the hotel should have shared online to give customers clarity of choice. I arrived around 11:30 PM at the airport and called the hotel. They said that they had stopped the shuttle bus service at 11:00 PM. When I arrived at the hotel and asked about the shuttle bus for the next day, Saturday, since I had a morning flight, they told me that they don't offer such service on the weekend. I chose this hotel because of the shuttle bus service they claimed to offer. This service is not acceptable for travellers due to a lack of clear communication regarding the shuttle service's schedule, which is critical information for travel customers.

Coup de cœur pour cet Hôtel nous l'avons découvert en juin et y sommes retournés en juillet et y retournerons à chaque fois que nous irons sur Montpellier grâce à Medhi qui avec le sourire a toujours fait son possible pour que nos séjours soient inoubliables et le personnel (accueil, barman, serveurs, femmes de ménages agents d'entretiens...) est très accueillant, à votre écoute et toujours disponible. Et pour couronner le tout le cadre est magnifique et reposant avec vue sur le golf, la piscine extérieur, ses transats et sa cabane en bambou pour s'offrir un verre au bord de la piscine. La piscine Spa interieure est immense et l'accès à 19 € la journée est gratuit de 8h à 10h et de 19h à 20h. Un vrai moment de détente au calme. Le petit déjeuner est copieux et agréable à prendre dans sa grande salle donnant sur le jardin ou en terrasse ou vous pouvez également y prendre vos repas le midi et le soir. Le restaurant propose de très bons plats à des prix très attractifs avec une formule accès piscine pour les invités ou personnes de l'extérieur Le Zenitude Hôtel est l'hôtel incontournable pour un petit ou long séjour à Montpellier..

We did not receive advice that the the hotel cannot be accessed by car, so Satnav is not helpful. It was almost 9pm when we left the airport 11minutes away by car, but we did not arrive until 90 minutes, within the traffic-free old city. Phone calls to the hotel (separate phones, several occasions) connected us to a Tesla Charging number(we had a VW hire car|) or an Agent Immobilier. By asking local people on the street and in a restaurant, we eventually arrived at a secure hotel carpark with electronic code access, a young man appeared as he was locking up for the night. He told us we were lucky to find him there. We parked and were transported by him via a circuitous and improbable route through the fortifications. Why were we not given directions to this car park and why was this system not explained to us? Diabolical!

Very welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed. Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.