Khách sạn 5 Sao tại Split-Dalmatia, Croatia

I loved this hotel very much! The room was clean and new. It was situated at the perfect location which enjoys the best view of Split while you can reach the old town/castle within 15min by walking along the beautiful ocean side. I was really amazed by their breakfast. The hotel service was very good too. Hotel staff were friendly and helpful. I was granted a late check-out at 1pm upon request :) Highly recommend this hotel to visitors of Split!

The hotel in located is just 20 mints walk from old town. It is close to resturants, supermarket, bus stop and it is right next to joker mall. Rooms are big. The hotel has indoor swimming pool, sauna and steam room at free of cost. Staff is very helpful specially the gentleman in evening shift was very helpful. Normally parking is paid but he did not charged us for parking. The only issued we had was with AC. It was not working properly bur after they fixed it, it was good. I also think room carpet needs to be changed. Buffet breakfast was pretty good with varities of options.

Fantastic, beautiful hotel,  excellent swim, pool, indoor and outdoor,  will definitely visit again, only downfall for a five star hotel. You have to pay for the parking even though they have plenty of space,

Hvar島上最高級的酒店，房間大小適中，海景房正對港口，可以看着船衹來來去去。酒店旁邊非常多餐廳，但晚上依然非常安靜 出酒店大門右轉，就有好幾間網紅餐廳，也有能通往山頂城堡的小路，酒店旁邊走路3分鐘就有小超商，生活機能方便 船靠岸，酒店都會安排接駁車協助搬運行李，一下船尋找拿着酒店牌子的酒店人員就對了

For a 5 star hotel I must say they are just ok staff were Okish we was not allowed to be at the bar in swim wear even though we were staying at the hotel and the outdoor pool was closed, beach area was closed being fixed and indoor pool had no area to consume drinks or else

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.