Khách sạn 5 Sao tại Alajuela, Costa Rica

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

Absolutely loved this place. The grounds were beautiful and you felt like you were really in the middle of the jungle, but with all your creature comforts. Breakfast each morning was great, with a good choice of local and western options. Would definitely stay again.

Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.

This is an excellent place. The facilities are exquisite, the staff is amazing very attentive. Breakfast is superb. Recommended without hesitation.

1. Шикарная лесная тропа на территории отеля- купались и в реке, и в горном ручье 2. Очень необычное милое лобби с рыбками 3. Уютные номера- виллы 4. Завтрак скудный 5. Массаж не айс 6. Добрый внимательный персонал