Khách sạn 5 Sao tại Hồ Bắc, Trung Quốc

Đây là khách sạn được đồng nghiệp giới thiệu, nhìn chung khá tốt. Giao thông thuận tiện, bạn có thể đi mua sắm trên đường Lihuangpi và đường Lanling, bên kia đường là sông Dương Tử và bãi sông, nhìn ra sông từ phía khách sạn khá tốt. Vì là dịp lễ hội nên lúc 3h chiều chúng tôi nhận phòng đã hết phòng. Quầy lễ tân tặng chúng tôi phiếu đồ uống miễn phí tầng 2 như một sự an ủi. Sàn phòng được trải thảm để trẻ em có thể thoải mái vui chơi. Về cơ sở vật chất, trong phòng có bồn tắm cho trẻ em chơi trong nhà, có hồ bơi và suối nước nóng trên tầng 4 của khách sạn. Khuyết điểm có thể là chưa được các bé quan tâm quá nhiều, các bé cứ phàn nàn là không có quà, vì anh luôn nhận được những bất ngờ nho nhỏ khi ở khách sạn. Khách sạn cũng không cung cấp trái cây và sữa, đây không phải là phong cách của các chuỗi khách sạn ngày nay.

Will I stay here again? Absolutely yes! It's flawless and by far the best hotel i have stayed in China and in my life. Firstly, when i stepped in, the front desk lady (小慧）was so friendly and patient to bribg me through the check in process smoothly and professionally. She patiently explained all the details and services available such as free meal services delivered by robot to room, free airport shuttle, breakfast timing and free laundry services. Secondly, when stepped into the room, the room was so modern, sparkling clean and hi-tech. There was no foul smeel and smoking smell. Fruits (banana and madarain oranges) and some snacks were provided for free. The curtain can be open or close eith a press of the button beside the bed. The warm pressure and temperature are just right and functioning well almost instantaneously. The toilet bowl is also high tech and equipped with sensor and remote control that can heat up your cold butt in cold winter and wash your butt after your business. Thirdly, there's a cute little robot that can accurately deliver meals to your roon! So cool! Lastly, the breakfast buffet was sumptuous and amazing. Also the best i have had staying in China. Many varieties from small xakes, pastries, dim sum, vegetables, noodles, rice, salad, tea leaves, coffee, fruits, yogurt, juices, porridge and etc. The dining ambience is also relaxing and nice although it will be perfect if smoking is disallowed there. Finally i also wish to extend my thank to the other frontdesk ladies who were on duty onthe night of 2 Jan 2024 and 3 Jan morning as they were also super friendly, polite and attended to my queries well. I offered a small tips of 10 yuan but they turned down as they insisted they are not supposed to accept tips. I am sad but still they are doing their job professionally and i am impressed. ❤️💜💖💙💛💚🤍 Truely a 5/5 stars hotel. Thank you.

First time staying here. The hotel was very well located in the downtown area. Front desk staff gave me an upgrade to their executive room with a killing view. Room was clean and quite spacious. Really dig the view of the lake and financial districts below. I would typically prefer a sunnier day for better visibility, but during my stay this time, it was drizzling and the blurry view was quite chill. Breakfast ended a bit early but had some decent food options. Lobby bar staff was not familiar with credit cards or Apple Pay but actually their handheld worked with my Amex on iPhone in the end. I had to work with her and her manager so keep in mind if you are using these options. I would recommend choose CNY on the POS machine and have your bank do the currency exchange. Their POS device charges 5.5% fee if you choose Dollar or equivalent.

I had a wonderful stay at this hotel—the rooms were clean and comfortable, and the overall atmosphere was peaceful and luxurious. What really made my experience special was the excellent service. The staff were friendly and always ready to assist. A big shout-out to the 11th-floor housekeeping team —they were incredibly thoughtful，paying attention to small details that made my stay even better. I highly recommend this hotel and will definitely stay here again!

Khách sạn có vị trí tuyệt vời; rất gần ga tàu điện ngầm và một trung tâm thương mại lớn đáp ứng mọi nhu cầu của bạn. Dịch vụ tuyệt vời, nhân viên thân thiện, dễ mến và rất nhiệt tình giúp đỡ. Nhìn chung, phòng sạch sẽ và gọn gàng, xung quanh yên tĩnh để nghỉ ngơi. Bữa sáng ngon, có món mì truyền thống Vũ Hán.

Very old hotel. Everything looks very worn, mould observable everywhere in the room. Cracked tiles and wallpaper that is coming off. What was worse is the service - I asked for advice how to book tickets to Hubei Provincial Museum as I’m a foreigner and had issues with my WeChat account. The concierge checked and told me there is nothing he can do about it. What amazed me is that as he was talking to me, he wasn’t even looking at me at all. In another incident, I informed hotel the day before that I need to check out at 630 am to catch an early train. Concierge assured me that a packed breakfast will be ready for me for pick up when I check out. However, when I checked out on the actual day, breakfast is not ready and I had to wait for 10 min for it to be done. I had imagined that Hilton would try to mitigate the older facilities (which I understand that you can’t do much about) with more customer centric service (which makes customer feel more welcomed. Unfortunately I was wrong. Overall a very disappointing stay.

房間和服務都非常滿意。整體酒店風格是歐式風格，並非假宮廷風，而是歲月沉澱後的復古韻味。這次因為有朋友臨時加入，酒店工作人員瞭解訴求後給到最合理的房間升級方案，不僅節省了房費還住得更為舒適。房間也是開窗見綠，非常舒適的能量場。非常推薦。