Khách Sạn Có Bữa sáng Tại Texas, Hoa Kỳ

Tôi vừa ở khách sạn này và mặc dù nó có một số điểm tốt, nhưng nhìn chung trải nghiệm của tôi vẫn chưa được như mong đợi. Dưới đây là tóm tắt về kỳ nghỉ của tôi: Ưu điểm 1. **Giá cả phải chăng**: Giá phòng khá hợp lý, phù hợp với những du khách đang tìm kiếm một lựa chọn tiết kiệm chi phí. 2. **Nhân viên**: Nhân viên lịch sự và cố gắng giúp đỡ, mặc dù đôi khi có vẻ thiếu nhân lực. Nhược điểm 1. **Tiện nghi**: Các tiện nghi cơ bản như đồ dùng vệ sinh cá nhân, khăn tắm mới và máy điều hòa hoạt động tốt đều không đạt yêu cầu. Wi-Fi chậm và không ổn định, gây khó khăn trong việc kết nối. 2. **Tiếng ồn**: Tường mỏng, tôi dễ dàng nghe thấy tiếng người nói chuyện và đi lại trong hành lang, khiến tôi khó ngủ ngon. Trải nghiệm tổng quan: Đây có thể là một lựa chọn tạm ổn cho những người có ngân sách eo hẹp và chỉ ở lại một đêm, nhưng tôi khuyên bạn nên chi thêm một chút để ở một nơi có tiện nghi tốt hơn.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

The Front Desk is only one person in charge , also doing the shuttle picking up, so take 40 minutes waiting in the airport

Forgot to check out but turn in keys and took shuttle to airport, beautiful place to stay, friendly staffing and drivers. Pets allowed

Second time staying here. So convenient with the airport shuttle. A great place to relax during a layover.

Extremely friendly service. Clean rooms. I was nervous about staying near a busy area, but it was pretty quiet. Super convenient to walk to and from rangers games. Pool was nice, and had a park area nearby to take my dog to potty. Hotel provided my dog a bag with bowls, tag, treats, and poop bags. Would love to stay here again!

Vị trí gần sân bay và có xe đưa đón theo lịch trình đón và trả khách ở lề đường bên ngoài tầng đến vào lúc nửa đêm. Người lái xe rất thân thiện, phòng sạch sẽ và bãi đậu xe miễn phí. Hầu hết hành khách đi qua máy bay. Bữa sáng bao gồm cà phê, trái cây và bánh mì nước trái cây bắt đầu lúc 6 giờ. Hạn chế lớn nhất là máy lạnh đã cũ, ồn nên tôi phải đành chịu.

Tôi đã có một kỳ nghỉ tuyệt vời sau một thời gian dài. Tôi thực sự khuyên bạn nên đến San Antonio. Tôi nhớ cây lớn ở giữa nhà nghỉ. Lần tới, tôi sẽ đặt phòng tại nhà nghỉ này.