Khách Sạn Có Bữa sáng Tại Hà Bắc, Trung Quốc

Tôi đặt chỗ chỉ sau 9 giờ tối sau khi xuống tàu nhanh. Giáo viên bản xứ của tôi đón tôi từ ga Thạch Gia Trang và chở tôi đến khách sạn nhưng chúng tôi không thể lái xe đến gần vì đường phố bị cấm xe cộ. Chúng tôi đi bộ khoảng 500m và giáo viên của tôi đã giúp dịch khi nhận phòng, vì tôi rất mệt sau chuyến bay dài từ Úc, n*** sau chuyến tàu kéo dài 7 giờ. Tôi vừa sử dụng hộ chiếu của mình. Căn phòng có mùi khói thuốc lá và chất lượng không khí kém dường như đang rò rỉ ở đâu đó. Tôi chạy máy lọc không khí di động suốt đêm. Chiếc giường rất thoải mái và mọi thứ dường như đang hoạt động rất tốt ngoại trừ bộ điều chỉnh nhiệt. Mặc dù đã cố gắng giảm nhiệt độ phòng xuống 16-18°C nhưng nhiệt độ vẫn ở mức 23-24°C, một mức quá cao đối với tôi. Tôi có một căn phòng nhỏ kiểu boutique trở nên rất ấm áp khi mở những tấm rèm dày. Nó yên tĩnh và sạch sẽ.

Stayed over for one night at the Hilton Garden Inn hotel at Chengde. The entrance to the hotel was congested with cars. The parking attendance in front of the hotel wasn't really helpful when my driver dropped us off to check in to the hotel. What he cares was just faster unload and removed the car form that area. He offered no help at all. I was not sure if the parking attendance was employed by the Hilton hotel. If yes then the service was really not up par with the Hilton standard for customer service standard. We carried one large luggages and few smaller bags. We have to carry it over few flights of stairs to get in to the hotel entrance. The sliding path to get into the hotel entrance was not located in front of the hotel entrance but was hidden at the side that was obscured or partially blocked by the parking car at the front. The reception lady was very friendly though. We were given high floor and she scanned my WeChat to easy contact with the hotel later. The hotel room was very spacious and beautiful but the room was stuffy. Only one tiny small window was able to open a little bit to let the outside air go in. The afternoon temperature was as high as 25 degrees Celcius and rather HOT inside the room. We cannot adjust the aircon in the room as it is central setting! Called to the reception to ask why the room air con can't be adjusted and it seems not working but was told it is central setting. Well, you paid a lots to stay at the hotel without proper ventilation but to rely on the outside air to go in the tiny window. Despite the hotel facility was complete but we still cannot really enjoy and sleep comfortably as we felt HOT. The hotel separates the bathroom from toilet. The washing basin was outside of the bathroom. The breakfast was good with lots of variety. After checking out, I realised I might have left my traveller adaptor in the room. Immediately Isent a text to the hotel via WeChat but to my disappointment, it took two days for them to reply my message asking me to self contact the front desk counter to ask yourself?! What kind of service of that??? Asking hotel guest to add them on WeChat but still asking us to self call the front desk? Not all tourists will have local Sim card to make phone call. That is really a disappointment. They should have offered a better service by checking with the front desk counter and then get back to us via WeChat. This Hilton is definitely still a long way to go to achieve better rating. The hotel is closed to q night market that offers lots of street foods. There was one food stall that offer very palatable Chu Cheong fun. The experience was not pleasant for my one night stay.

Là khách du lịch từ Bắc Kinh, chúng tôi rất ngạc nhiên và hài lòng với căn phòng rộng 80 mét vuông – nó vô cùng rộng rãi, có nhiều không gian cho trẻ em chạy nhảy. Khách sạn còn có sân chơi trẻ em ở tầng 6 và tầng 9. Bữa sáng được phục vụ tại quán cà phê Beibei ở tầng 2 của trung tâm bán hàng, khá ngon và rất gần bãi biển, chỉ khoảng 10 phút đi bộ bằng xe đẩy. Đúng là mùa đông rất lạnh, nhưng vẫn có nhiều hoạt động thú vị, như cho chim mòng biển Siberia ăn và chơi trên băng biển. Các con của chúng tôi đã có khoảng thời gian tuyệt vời, nhưng thực sự rất lạnh. Ngoài ra, không có nhiều hoạt động khác, nhưng như vậy là đủ. Hai ngày hoạt động trong nhà và ngoài trời là hoàn toàn thỏa mãn. Nhân viên rất tuyệt vời, nhanh chóng đáp ứng mọi yêu cầu. Họ thậm chí còn cung cấp thêm thanh chắn giường và các hoạt động thủ công dành cho cha mẹ và con cái. Hơn nữa, quản lý Chen ở quầy lễ tân đã cung cấp dịch vụ hàng đầu và có kỹ năng giải quyết vấn đề xuất sắc, khiến chúng tôi cảm thấy rất được chào đón và thấu hiểu. Chúng tôi chắc chắn sẽ quay lại đây lần nữa.

I don't normally bother to write reviews, but this place is truly deserving of one. Our stay at Anaya was amazing to say the least. The place was so beautiful and serene, rivaling many of the luxury ryokans in Japan but with their own modern twist. We stayed in the queen room, and it’s fairly simple but more than adequate and comfortable. The in-room drinks and snacks were delicious, and they provided an additional special treat each day, which was an experience on its own. There wasn't a television, but we never felt that there was a need for one. It was a place where you can truly focus on unwinding and take things slow, but when needed, the Wi-Fi speed is sufficient for streaming on your own devices. The hotel is unique where you can just do everything within their compounds without needing to travel anywhere else. We really loved the Japanese bookstore, which is a must-visit, and spend some time admiring the garden next to it. They provide activities as well, so you will never feel like there is nothing to do. The spas are also highly recommended, which in fact warrants a trip all on its own even if you do not stay at the hotel. One of the spas is a re-purposed factory, and it's a truly unique experience which will appeal to architecture enthusiasts. Food was a little pricey, but you have a lot of options, and the ones we had were great. They even had their own provision shop for you to stock up on snacks and drinks. One of the main factors that truly elevated our experience was the exceptional service from Zhi Hui. She went above and beyond to share her personal contact in order to make sure we were well taken care of, answering our questions promptly and making arrangements for us. She even followed up with us after our departure to make sure we arrived at our next destination safely. The other staff around the hotel, including the restaurants, were also very friendly and helpful. There was even a sweet young lady selling what they harvested from the mountains as well as small snack stores, one of which was operated by a very friendly lady selling Japanese-style desserts. Our interactions with the people all felt really genuine and sincere. The experience wouldn't have been so wonderful if it weren't for our very pleasant experience with the people working in and around the hotel. They normally use a multi-seater buggy to ferry guests around, but when we were caught in the rain, they actually arranged a car to pick us up instead. Anaya Lanya Hotel is simply extraordinary, and we cannot recommend it enough.

**Hotel Review: Aesthetic Excellence Overshadowed by Comfort Failures** Our recent stay at this supposedly 5-star hotel left us with mixed feelings. While the hotel clearly invested heavily in aesthetics, creating a visually stunning environment that looks fantastic in photos, the design seemed to prioritize form over function, ultimately compromising our comfort. Sadly, this became a deal-breaker for us. The most glaring issue was the room's ventilation and temperature control—or lack thereof. We visited in early March, and the entire building was excessively heated. Despite being from a tropical country and accustomed to warm weather, I found myself sweating in shorts and a singlet. The staff, though polite and eager to help, seemed powerless to address the issue. They provided us with a small portable AC unit, which was better than nothing, but it was clear from their demeanor that this was a recurring problem for guests. Sleeping was a nightmare. The only way to cool the room slightly was to keep the windows open, but this meant having the blinds and curtains up, allowing outside noise and light to flood in. The choice was between sleeping in a sauna-like environment or enduring the disturbances from outside. Needless to say, we had a terrible night's sleep and were relieved to check out after just one night. On a positive note, the service was impeccable. The staff truly deserve recognition for their efforts to assist guests despite the limitations they faced. The breakfast spread was also a highlight—delicious, varied, and reasonably priced, especially if you inform them in advance about adding breakfast to your stay. The room amenities were top-notch, and the spaciousness of the room added to the overall sense of luxury. We got a family suite which was plenty spacious and came with 2 bedrooms, 3 bathrooms, 2 bathtubs and a living area. However, these positives couldn’t outweigh the discomfort caused by the poor temperature regulation. During our trip, we stayed in four different cities across China, and this was the only hotel that lacked proper air conditioning and heating controls. For a 5-star establishment, this is a significant oversight. In conclusion, while the hotel excels in aesthetics, service, and amenities, the lack of a well-thought-out solution for room temperature is a major drawback. Management needs to address this issue with a long-term fix. After all, no matter how beautiful a hotel looks, it’s hard to appreciate it when you can’t get a good night’s rest.