Khách sạn Bãi biển tại Queensland, Úc

Khách sạn nằm ở vị trí tuyệt vời, chỉ cách bãi biển vài phút đi bộ và có tuyến tàu điện ngầm n*** tầng dưới, rất thuận tiện cho mọi việc. Phòng tôi ở trên tầng 16, và tôi không thấy bất kỳ con gián nào như đã đề cập trong các bài đánh giá. Phòng rộng rãi, đầy đủ tiện nghi và khá sạch sẽ. Điều tôi phàn nàn duy nhất là bữa sáng được phục vụ theo kiểu gọi món, với giá niêm yết trên thực đơn. Giới hạn bữa sáng là 30 đô la một người, và bất kỳ khoản nào vượt quá sẽ được tính riêng. Vấn đề này không được nêu rõ khi tôi đặt phòng, và tôi hy vọng sẽ được giải quyết trong tương lai.

Excellent location, lovely apartment, and great facilities. We really enjoyed our stay and would happily come back again. Highly recommended!

Vì không thể nhận phòng tại khách sạn mà tôi đã đặt trước nên tôi đã tìm khách sạn này ở gần đó. Vị trí rất tốt và môi trường rất tốt. Tuy nhiên, sẽ bất tiện nếu bạn không có xe hơi, và hơi bất tiện. khó bắt taxi. Khi tôi nhận phòng thì đã rất muộn. Mặc dù có một chút trục trặc ở giữa nhưng dịch vụ khách hàng cũng giúp chúng tôi xử lý việc nhận phòng thành công. Phòng rất lớn, có. ban công nhỏ, bên ngoài có hồ bơi, bên cạnh có nhiều tàu du lịch. Nhìn chung thì không tệ. Nếu có ô tô thì nên đến biệt thự hoặc biệt thự ở Trung Quốc.

The hotel is located in night in the middle of Broadbeach and Surfers. Quiet but close enough the the ‘hub’. Hotel is neat and clean but there are some signs of tiredness and age. Bathroom has a strange scent at night. Staff were Friendly but I called a number of times to both operator and house keeping but there was no pick up. Though I got what I needed from housekeeper ther next day. We were Kissing a towel.

Very comfortable night sleep, room was clean staff were helpful. Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.

Beautiful gorgeous apartment. We booked the beachfront view and it was absolutely perfect. Unobstructed view of the ocean + tennis courts. Pool was warm, clean and refreshing. Beautful long walk by the beach to Surfers Paradise. Bus stop a minute away to go anywhere in GC. Service by Luke, the young blonde guy at reception was a 2/5. We were given a room that didn't have a working dishwasher & dryer. Luke didn't even attempt to make any suggestions to help us. We had to return the next day to ask the older lady if we could use another dryer as we had a lot of wet clothes from being at the beach daily and at the pool. Our first day, we loaded the dishwasher and left for town only to come back to a flooded kitchen. We cleaned up without making a fuss. Service needs to be better.

This was not our first stay and in the main it was good. We stayed twice on this trip with a stint on Magnetic Island in between. Service on our departure stay was while not bad was marred by the gentleman who was abrupt and less than enthusiastic about being helpful. We arrived in the morning knowing we couldn’t get in until later and were greeted by a friendly and helpful reception attendant. Who said we would let us know by text as soon as a room was available for us. We took that to mean if we could enter our room before the scheduled check in time we would get a message. We never got a message. In fact we had ran out of ways to entertain ourselves and keep cool with just under an hour to check in time. So we went to the reception to assign the room was ready and were grumpily informed our room wasn’t ready and that is why we had not had a text. We understood this could be the case but the summary dismissal was far from reasonable customer service. No apology given we had patiently waited for over four hours already. We waited in the lobby and watched as others were given rooms. Why we had to wait while others did not was given no explanation and made no senseh to us. When check in time came and went is when I had to contain myself. One thing for us to be shunned for being early but for them to tell our room was not available at the time the business had committed to was very frustrating. It showed they had no system and were unprepared to provide reasonable customer service. We waited patiently and thankfully not for much longer and maintained our positive countenance. Thank goodness the room was,while only on the first floor, the better of rooms we had stayed in and worth the wait had it been managed better. If it weren’t for the grumpy reception we would have rated this trip more highly. Hopefully this business can get its cleaning process and attitude to customers of male staff improved the location value and room would be highly recommended as is a little work to do.

Team was very friendly and helpful. Location is great, you have the esplanade close by as well as all the touristic thing.  We had a great sleep thanks to their very comfy bed and quiet street, bathroom need some upgrading but you still have all the necessities bathtub and all. The pool was close for renovation but the lagoon at the esplanade is well worth the walk. Would definitely go back :)