Tài Khoản Khách
ngày 30 tháng 7 năm 2024
We are a little disappointed with this venue. The location is quite central in Kata, with everything in walking distance in this district.
The landscaping is lovely however the rooms are not what the pics depict and are old and run down. That being said, it wasn't awful, I'm just over hotels using old pictures and photoshopped pics as it's deceiving. We paid for pool access room which was nice. Beds were comfortable and room was a good size.
The cleaning staff didn't replenish our bathroom items like shower caps vanity kit etc, and didn't provide soap at all even though we left tips. They did clean well though.
The pools are lovely, the place has 4 of them.
The gym was pretty basic so if you're a gym enthusiast you're better off paying for somewhere else to use.
We found the hotel pretty stingy in general. Only provided 3 teas and coffees in the rooms as we'd only paid for 3 guests. Had to ask each time for more if we needed.
We had asked for a late checkout of only 1 hour and they wanted to charge me 250 bhat extra after already paying for 7 nights. Initially we asked at check in time but they said we had to wait closer to our checkout time as it would depend on bookings.
I checked again yesterday as hotel wasn't busy with empty rooms and figured it should be OK. Firstly it's OK for a late check out if we pay, but when I questioned the fee given our length of stay and we were only asking for 1 hour max they then said the room was booked. If the room was booked for next guests, I'm unsure as to why paying 250 bhat would make a difference?
The breakfast selection was not as great as a lot of other places we had stayed at of the same level.
Overall, it wasn't an awful place, just disappointing as it could of been a lot better. Customer service was definitely below expectations.
Rooms: 2/5 | Service: 1/5 | Location: 4/5
Rooms
Big, comfy beds. Decor dated but not an issue overall ok
Nearby activities
Markets, Beach, Massages, transport, food markets
Walkability
Great location, easily able to walk to many local shops, food and markets
Food & drinks
We only ordered pizza once as it was expensive and they stuffed up 2 out of our 3 pizza's we ordered and the pizza they stuffed up twice was our margherita pizza lol
Hotel highlights
Kid-friendly
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