Khách Sạn Có Quầy Bar Tại Johor, Malaysia

Hotel is wearing down fast. I have stayed quite a few times and surprised how fast it’s wearing down. They don’t provide hand soap at wash basin. I needed to call guest services and it took them half an hour to bring me 2 small bars of soap. Did they expect me to bring my own soap to wash my hands or use the soap in the shower - I am a little confused. Anyway location is still great and the new huge store Mr DIY is great. Also the anchor butter at breakfast tasted like margarine but on closer examination it is butter.

Khách sạn tuyệt vời nằm xung quanh các quán rượu nếu bạn thích uống rượu 😂 Thức ăn ok tìm quanh đó vào ban đêm. Trung tâm mua sắm gần nhất Hypermart Batam Nagoya cách đó khoảng 5 - 8 phút đi bộ. Nhưng thất vọng vì nệm khách sạn rất mềm khiến tôi bị đau lưng và đau cổ. Cần massage kỹ sau đó 😂💆 Cần một tấm nệm chắc chắn và thoải mái. Nói chung là tuyệt vời 😂

Khách sạn giấy vệ sinh không có, đặt phòng 4 người mà khăn tắm chỉ cho 2 cái .. khu công viên nước phải tốn tiền thêm $20 người/ trẻ em và người lớn bằng giá.

Checking in at 5:00 PM was quick and hassle-free without the need for a queue number, but the staff were unfortunately unfriendly. There was no briefing regarding the resort’s facilities or perks, and no directions were given on how to get to the rooms or the swimming pool. When I asked questions, they seemed rushed and reluctant to answer. I requested a baby cot to be sent directly to the room, and fortunately, it arrived. However, I wasn't informed about the Splash Park. I only found out through a Google search that there was a second pool at Block A. The beach area was mediocre and not very appealing. Breakfast was also average with limited variety. The only highlight of this stay was the Splash Park. Overall, the staff were not welcoming at all.

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.