Khách Sạn Có Quầy bar Tại Vùng Karlovy Vary, Cộng hòa Séc

We were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading. Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay. In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations. The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property

Booked room in Quisisana, the Pupp Hotel dependance (not main building, across the street). Was ok but would prefer main building. Rest according expectations. Casino not vey big. Only one roulette table active when I was there. Table limits unclear.

The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2. My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night. The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.

早餐超高cp 只是沒接待過台灣客人 誤以為中國的還跟我要簽證🙄 光是入住就浪費我一堆時間，真是太幸運了吧⋯⋯ 店家服務不論是櫃檯還是游泳區 英文都不太好

We loved this hotel.  The rooms were large with plenty of storage and very comfortable beds.  It was a short walk to the park and there were many restaurants nearby.  There is a salt cave very close by that we also enjoyed.  The spa is a little disorganized but the treatments were very good.  I would definitely go back.

Great location with a multilingual staff! The free 3-hour access to Saunia is a big plus + the added convenience of an in-house clinic that offers several therapies as well as spa services. The breakfast buffet is very filling and varied. All in all, a very convenient location and hotel stay!